Head of Revenue Operations

3 days ago

Sydney, New South Wales, Australia Humanforce Full time
About the Role

We are seeking a highly skilled and experienced Revenue Operations Leader to join our team at Humanforce. As a key member of our leadership team, you will play a critical role in driving revenue growth and operational excellence across our sales, marketing, and customer-facing teams.

Reporting to our Chief Financial Officer, you will be responsible for developing and executing strategic plans to improve our revenue operations, streamline processes, and enhance data-driven decision-making. You will work closely with our business leaders to define our strategic and operational approach to key initiatives, including revenue generation, new market expansion, and M&A strategy.

Key Responsibilities
  • Lead the overall direction and strategy for our sales, marketing, and customer-facing teams, aligning processes to meet and exceed key performance indicators (KPIs).
  • Improve our overall go-to-market (GTM) operational efficiency by simplifying processes, reducing friction and rework, and removing silos across functions.
  • Deliver and execute strategic projects, serving as the primary integrator for how we approach M&A and new markets.
  • Operational planning and execution, operational forecasting and reporting, driving operational excellence, and strategic analysis with high levels of quality, accuracy, and process consistency.
  • Inspire, lead, and enable our GTM team and revenue operations team to meet their goals, freeing them up to do their best work and over-achieve against their goals.
  • Bring strength to our data, insights, and forecasting approach by using an integrated data set to provide valuable insights to customers, teams, and leadership.
  • Create and maintain reliable forecasting processes across sales and services and assure adherence to those processes from Sales and CX Leadership.
  • Support leadership in the understanding of pipeline, forecasts, SaaS unit economics, and other KPIs while bringing best-in-class sales and customer success strategy and planning techniques to support leadership in revenue optimization.
  • Drive annual operating planning process for Sales, Marketing, Customer Success, and Services, including OKRs, capacity models, territory planning, quota, utilization, net retention, customer health, and compensation design.
  • Build strong stakeholder partnerships with the Executive team and business leaders.
Requirements
  • Experience operating in a revenue operations leadership role within headquarters, for a SaaS or technology company.
  • Strong background in strategy and operations.
  • Strong analytical skills with a data-driven approach to problem-solving and decision-making.
  • Exceptional strategic thinking combined with meticulous attention to detail.
  • Proven ability to influence cross-functional teams and build strong collaborative relationships.
  • Experienced leader with a passion for high performance.
  • Ownership mindset, flexibility, and willingness to roll up the sleeves in a fast-paced environment with shifting priorities.
  • Ability to work strategically and independently in a very fast-paced and demanding environment while not afraid to get hands dirty at the front line.
  • First principles thinking skill and mindset.
Nice to Haves
  • Experience working in HCM or WFM software company.
  • Background working in boutique consulting firms such as McKinsey, BCG, and Bain are highly favorable.

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