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Head of Revenue Operations

3 months ago

Sydney, New South Wales, Australia ClickView Full time
  • Lead and optimise the RevOps function for a worldwide leading educational video company
  • Drive and enhance operational efficiency and drive revenue growth in customer facing teams
  • Permanent full-time role, located in Sydney, working hybrid from home and in the office

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer's yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment.

Are you ready to take your first step with us?

The Role:

At ClickView, we're going through global expansion and an exciting period of growth across the US, UK and emerging markets. To support us on this trajectory, we're searching for our first Head of RevOps, reporting into the CCO, to work closely with our customer teams and ensure seamless functionality. You will have an immediate impact on our productivity by optimising the revenue operations process, and driving revenue growth and efficiency.

The primary goal of the RevOps function is to accelerate the achievement of and exceed our revenue targets through; managing revenue-generating processes, collecting and analysing data, enabling and supporting sales teams, improving customer experience and satisfaction, and facilitating cross-functional collaboration to ensure teams work cohesively to achieve revenue goals.

As the Head of RevOps, you will play a critical role in developing strategies, implementing systems, and leading cross-functional projects to improve revenue operations. The role will collaborate with the global customer success and sales teams to ensure alignment and consistency in revenue forecasting, reporting, and analysis.

Your responsibilities include:

  • Leading and optimising revenue operations, streamlining processes and managing the technology stack across lead generation, customer acquisition, retention, and analytics, to maximise customer lifetime value and revenue growth
  • With the Chief Customer Officer, determining the go-to-market strategy for new business and product launches
  • Working closely with MDs to utilise data and analytics to establish, measure and monitor key metrics, track revenue performance, identify trends and improvement areas, and support resource allocation decisions
  • Utilising historical sales and customer data, analysing market trends, and advanced forecasting models to develop accurate revenue forecasts
  • Collaborating with various departments, gathering customer feedback, conducting market research and monitoring market trends to drive continuous improvement and best practice in revenue operations
  • Overseeing and ensuring data accuracy in Salesforce, analysing sales data, and providing reports and recommendations to the CCO (e.g. pipeline reports and identifying challenges and opportunities)
  • Completing bids, tenders and security assessments, working with relevant stakeholders
  • Collaborating with marketing on analysing lead generation data, and aligning marketing efforts with sales goals, ensuring that marketing campaigns generate qualified leads and contribute to revenue growth

Requirements:

  • Recent experience in a similar RevOps role, with 5 years+ experience in sales and/or operations
  • Proven experience contributing to revenue generation and growth
  • EdTech or SaaS experience highly regarded
  • Drive and passion to meet sales targets by taking ownership over contributions to team success
  • Highly organised, with strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficient in CRM systems, Microsoft Excel and data analysis tools

Benefits:

  • Extra paid Wellbeing and Volunteering leave - to care for yourself and others
  • Flexible working hours and arrangements - to accommodate for different working preferences and personal situations
  • 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year
  • Employee discounts - we offer all employee's access to a wide range of discounts through FlareHR to support their wellbeing and financial health
  • Learning and Development budgets - Access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
  • Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
  • Generous parental leave policy - we offer an additional 16 week's full pay
  • Regular social events and conferences - We celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily