Vehicle Warranty Operations Lead

3 days ago


Melbourne, Victoria, Australia beBeeWarranty Full time $100,000 - $120,000

The Warranty Manager plays a critical role in leading warranty operations, ensuring seamless collaboration between service and parts departments to process warranty claims efficiently. This position requires strong leadership and team development skills, with expertise in warranty processing software and knowledge of Mercedes-Benz vehicles an advantage.

Key Responsibilities:
  • Oversee the warranty claims process, guaranteeing accurate documentation and timely submissions.
  • Manage and develop the Warranty Administrator to enhance team performance and efficiency.
  • Collaborate closely with service advisors, technicians, and the parts department for effective warranty claim resolution.
  • Maintain detailed records of warranty claims, ensuring transparency and accountability.
  • Provide exceptional customer service by supporting customers with warranty inquiries professionally.
  • Develop and implement comprehensive warranty procedures, aligning with policies.
Requirements:
  • Prior experience as a dealership warranty manager, preferably in a luxury brand.
  • Strong leadership and team development skills, with a proven track record of improving team performance.
  • Excellent organizational and communication skills, with the ability to maintain detailed records and collaborate effectively.
  • Proficiency in warranty processing software, with the ability to adapt to new systems.
  • Knowledge of Mercedes-Benz vehicles is highly advantageous, but not essential.


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