Warranty Specialist Melbourne Bmw

4 days ago

Melbourne, Victoria, Australia Autosports Group Limited Full time

**Join Our Team as a Warranty Coordinator at Melbourne BMW**

Are you a detail-oriented professional with a passion for delivering outstanding customer service? Melbourne BMW, part of the Autosports Group, is on the lookout for a dedicated Warranty Specialist to join our dynamic service team. This is your chance to be part of a leading luxury automotive brand, supporting seamless warranty claims and ensuring our clients receive the premium experience they deserve.

**About the Role**:
As a Warranty Coordinator, you'll be a crucial link in our service operation—processing warranty claims efficiently, accurately, and with integrity. Your role is vital in upholding our commitment to personalised attention, transparency, and professionalism. Please note, our brand portfolio and dealership focus may evolve, and you'll be adaptable to these changes.

**What You'll Be Doing**:

- Interact with customers daily to discuss vehicle issues, obtain approvals for repairs, and provide timely updates on service progress.
- Diagnose vehicle problems, accurately document findings, and support Service Advisers by gathering detailed insights into customer concerns.
- Determine warranty coverage, including statutory, approved car warranty, or goodwill claims, and submit warranty claims in accordance with manufacturer specifications.
- Manage warranty parts—return, dispose of, and handle them following manufacturer guidelines—and ensure they are cleaned, tagged, securely stored, and handled properly.
- Finalise job sheets with customer charges and warranty items post-inspection and approval.

**What We Offer**:

- A vibrant, supportive team environment that values your growth
- Opportunities to develop your career within a reputable luxury dealership group
- Work with iconic automotive brands, including BMW
- Generous Paid Parental Leave
- Exclusive discounts on health insurance
- Access to our Employee Assistance Program (EAP) for personal and professional support
- Family & Friends Referral Program
- Complimentary coffee, tea, and hot chocolate to energise your day
- A commitment to Diversity and Inclusion, fostering a welcoming workplace

**Who You Are**:

- Organised with keen attention to detail
- Customer-focused with excellent communication skills
- Knowledgeable about warranty procedures and vehicle diagnostics (experience preferred)
- Committed to integrity, transparency, and delivering exceptional service

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