Customer Success Advocate

7 days ago

Sydney, New South Wales, Australia Everi Pty Full time
Everi Pty: Where Innovation Meets Opportunity

We are a leading platform empowering Emerging Tech Entrepreneurs and their Communities to solve global problems through technology. Our mission is to provide national connectivity for our community of entrepreneurs, mentors, talent, partners, and industry leaders, fostering innovation and growth in Australia.

Our programs cater to founders at various stages, providing education, resources, and connections to mentors, partners, and industry experts. We leverage our experience, resources, and network to deliver exceptional services.

About the Job

You will be responsible for driving engagement, coordination, and delivery of programs and events across our innovation community as the Senior Community & Programs Advisor. Reporting to the Strategic Partnerships & Engagement Manager, you will ensure seamless experiences for our members, partners, and stakeholders.

This role is ideal for a proactive, highly organized professional passionate about startups, community building, and emerging technology.

Responsibilities

  • Lead the coordination and delivery of in-person and virtual programs and events across The Labs network.
  • Oversee event execution, manage logistics, update digital content, and track engagement metrics.
  • Serve as the key liaison between members, mentors, partners, and industry leaders to foster meaningful connections.
  • Handle member inquiries, onboard new members, and enhance community engagement initiatives.
  • Refine operational and administrative processes to improve efficiency and effectiveness.

Your Profile

  • 2+ years of experience in operations, logistics, or event management.
  • Strong customer-centric mindset with excellent communication and problem-solving skills.
  • Highly organized with the ability to manage multiple priorities in a fast-paced environment.
  • Proficient in using marketing tools, digital platforms, and social media.
  • Passionate about the startup ecosystem, innovation, and technology.

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