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Customer Success Advocate

2 weeks ago

Sydney, New South Wales, Australia Project Simpel Pty Full time

About Our Team

We're a dynamic and fast-paced team of professionals dedicated to driving digital transformation in the construction industry.

Our team is passionate about delivering exceptional customer experiences and empowering our clients to achieve their goals.

We're seeking a skilled professional to join our team and help drive client growth and success.

Job Description

In this role, you'll be responsible for:

  • Working closely with our product & development team, marketing, and sales to deliver exceptional customer experiences.
  • Consulting and supporting clients in implementing and adopting our platform and digital processes.
  • Maintaining accurate data on client interactions and reporting on client health.
  • Representing the voice of the client internally and informing product development decisions.
Requirements
  • 2+ years of experience in a similar role.
  • End-to-end customer lifecycle experience.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
Application Process

Please submit your resume, including a one-page cover letter and a resume outlining your skills, experience, and education.