Customer Success Advocate
4 days ago
Company Overview
About Shiji Group
We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests. Our software solutions and services cater to the hospitality, food service, retail, and entertainment industries.
Job Description
To support our ReviewPro team, we are looking for a vibrant, high-energy, proactive, and detail-oriented professional who can analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products.
Responsibilities
- Establish a trusted advisor relationship with each of your assigned accounts
- Monitor the status of onboarding of a client and help them finalize any outstanding items
- Provide training to our clients on the ReviewPro tool and key hospitality best practices
- Increase the adoption and engagement of features and functionality of the ReviewPro tool
- Proactively monitor client engagement and health/happiness levels and maintain regular interactions with clients
- Regularly communicate new features to clients
- Work closely with the Account Management Team to follow up on bugs and issues
- Identify upsell and cross-sell opportunities
- Support the renewal process in collaboration with the Account Management and Sales Teams
Qualifications
- High level of English
- Another language is a plus
- Empathetic, people-oriented, great relationship builder
- 2 years of experience in account management or customer success role preferred
- Experience in the Hospitality industry preferred
- Strong aptitude for technology
- Results-driven
- Experience with Salesforce.com desirable
- Self-starter
- Hands-on attitude
- Positive attitude
- Strong networking skills
Benefits
- Competitive salary
- Flexible work schedule
- Free coffee
- Subsidized gym membership
- International team and fantastic work environment
- Team building activities and charity donation programs
- Wellness sessions
-
Customer Success Advocate
3 days ago
Sydney, New South Wales, Australia Klaviyo Full timeWe are looking for a skilled Customer Success Advocate to join our team at Klaviyo. As a key member of our Education team, you will be responsible for developing and implementing effective customer engagement strategies.The ideal candidate will have 2+ years of experience in a SaaS/ecommerce business in a customer-focused role, such as Customer Education,...
-
Customer Success Advocate
6 days ago
Sydney, New South Wales, Australia Keegan Adams Recruitment Full timeAbout the Role: As a key member of our team, you will play a vital part in guiding customers through every stage of their journey. Your role will involve offering ideas, innovations, integrations, best practices, and product capabilities to ensure customers maximise the product's value.Your responsibilities will include managing a portfolio of 80-120 new and...
-
Customer Success Advocate Sydney
6 days ago
Sydney, New South Wales, Australia Runna Full timeWe're searching for a talented Customer Success Advocate to join our Sydney-based team!About the Job:Creating Help-Centre Content: Developing articles for our customers to educate them on how to use Runna effectivelySupporting customers via Intercom, responding promptly to inquiries and helping them achieve their running goalsThe ideal candidate will have a...
-
Sales and Success Advocate
2 days ago
Sydney, New South Wales, Australia Canva Full time**Job Description:**We're looking for a Sales and Success Advocate to join our team at Canva. As a key member of our Sales and Success team, you will be responsible for identifying, developing, and nurturing strategic partnerships that drive revenue growth and strengthen customer relationships.Main Responsibilities:Collaborate closely with the Sales and...
-
Client Success Advocate
6 days ago
Sydney, New South Wales, Australia Travel by Tilly Full timeWe're seeking a highly motivated Client Success Advocate to join our team at Travel by Tilly. In this role, you'll be responsible for ensuring clients have a seamless and enjoyable travel experience. Your exceptional communication skills, ability to multitask, and passion for travel will make you an invaluable asset to our team.Key Responsibilities:Serve as...
-
Customer Success Advocate
7 days ago
Sydney, New South Wales, Australia NICE Full timeAbout This Role: As a Senior Technical Support Engineer, you will be responsible for providing advanced-level technical support to our large enterprise customers.Key Responsibilities:Manage high-impact technical cases for assigned customers to ensure all break/fix issues are addressed quickly and appropriately.Develop relationships with key customer contacts...
-
Customer Experience Advocate
13 hours ago
Sydney, New South Wales, Australia Resonate CX Full timeWe are looking for a Customer Experience Advocate to join our team at Resonate CX. Our CX platform helps businesses deliver actionable insights to their customers. The successful candidate will work closely with our marketing and implementation teams to ensure seamless customer experiences.Requirements:2-4 years of experience in customer success, sales, or...
-
Customer Success Advocate
6 days ago
Sydney, New South Wales, Australia Project Simpel Pty Full timeAbout Our TeamWe're a dynamic and fast-paced team of professionals dedicated to driving digital transformation in the construction industry.Our team is passionate about delivering exceptional customer experiences and empowering our clients to achieve their goals.We're seeking a skilled professional to join our team and help drive client growth and...
-
Client Success Advocate
1 week ago
Sydney, New South Wales, Australia Clemsfm Full timeClemsfm is committed to helping women thrive in the workplace. As an endorsed Work180 employer of choice, we offer a supportive and inclusive work environment that values diversity and equality.About Our TeamOur team is passionate about delivering exceptional results for our clients. We work closely together to achieve our goals and strive for excellence in...
-
Customer Success Coach
4 days ago
Sydney, New South Wales, Australia Klaviyo Inc. Full timeRequired Skills and QualificationsTo be successful in this role, you will need:2+ years experience in a SaaS/ecommerce business in a customer focused role, this may include but is not limited to - Customer Education, Customer Success Management, Support, Sales or other comparable rolesYou're a customer success champion with a track record for building and...
-
Customer Success Consultant
2 days ago
Sydney, New South Wales, Australia Yotpo Full timeAbout the RoleWe are seeking a Customer Success Consultant to join our team. As a key member of our team, you will be responsible for ensuring all customers are achieving value and according to project plans and timeline.Key Responsibilities:Strategic problem solver who can identify opportunities to streamline the value realization process and build new...
-
Customer Success Advocate
9 hours ago
Sydney, New South Wales, Australia Datadog Full timeAbout the JobWe are seeking an experienced technical expert to join our team as a Premier Support Engineer. In this role, you will provide exceptional customer service to our Premier Customers, helping them get the most out of our products and services.Responsibilities:Provide multi-channel technical support to Premier Customers, including phone, chat, and...
-
Customer Success Director
3 days ago
Sydney, New South Wales, Australia SafetyCulture Full timeCustomer Success DirectorSafetyCulture is a customer-and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being.We are seeking a seasoned Customer Success Director to drive success across our highest opportunity accounts in the Transport & Logistics...
-
Customer Success Advocate
21 hours ago
Sydney, New South Wales, Australia Aussie Broadband Full timeVoice Support Specialist Job SummaryAussie Broadband is recruiting a Voice Support Specialist to join its fast-paced environment. The ideal candidate will have a sound understanding of the telco industry and experience working in customer-facing roles. Key responsibilities will include:Working independently and collaboratively to support customersMaintaining...
-
Customer Success Professional
4 days ago
Sydney, New South Wales, Australia Skillsoft Ireland Limited Full timeSkillsoft is committed to empowering our customers to unleash their edge through transformative learning experiences. As a Customer Success Manager, you will play a key role in helping our customers achieve their goals and realize their full potential.Job DescriptionThe Customer Success Manager is responsible for ensuring that our customers get the most out...
-
Customer Experience Advocate
9 hours ago
Sydney, New South Wales, Australia LogicMonitor Full timeAbout the JobThis Customer Experience Advocate position at LogicMonitor is designed to drive customer satisfaction and growth. As a key member of our team, you will work closely with clients to understand their needs and develop tailored solutions to meet their business objectives.Your key responsibilities will include:Developing and implementing customer...
-
Customer Success Manager
15 hours ago
Sydney, New South Wales, Australia LogicMonitor Full timeThis is a Customer Success Manager role with one of the leading companies in AU right now -- LogicMonitor -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at LogicMonitor The Customer Success Manager (CSM) at LogicMonitor plays a pivotal role in ensuring the product and...
-
Customer Success Manager
3 days ago
Sydney, New South Wales, Australia Stripe Full timeThis is a Customer Success Manager role with one of the leading companies in AU right now -- Stripe -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Stripe ### About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales...
-
Customer Success Manager
7 days ago
Sydney, New South Wales, Australia SafetyCulture Full timeThis is a Customer Success Manager role with one of the leading companies in AU right now -- SafetyCulture -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at SafetyCulture An awesome opportunity has arisen for a Customer Success Manager to join our team Partnering with...
-
Customer Success Manager
4 days ago
Sydney, New South Wales, Australia Stripe Full timeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means...