Customer Success Advocate

4 days ago


Sydney, New South Wales, Australia Shiji Group Full time

Company Overview

About Shiji Group

We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests. Our software solutions and services cater to the hospitality, food service, retail, and entertainment industries.

Job Description

To support our ReviewPro team, we are looking for a vibrant, high-energy, proactive, and detail-oriented professional who can analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products.

Responsibilities

  • Establish a trusted advisor relationship with each of your assigned accounts
  • Monitor the status of onboarding of a client and help them finalize any outstanding items
  • Provide training to our clients on the ReviewPro tool and key hospitality best practices
  • Increase the adoption and engagement of features and functionality of the ReviewPro tool
  • Proactively monitor client engagement and health/happiness levels and maintain regular interactions with clients
  • Regularly communicate new features to clients
  • Work closely with the Account Management Team to follow up on bugs and issues
  • Identify upsell and cross-sell opportunities
  • Support the renewal process in collaboration with the Account Management and Sales Teams

Qualifications

  • High level of English
  • Another language is a plus
  • Empathetic, people-oriented, great relationship builder
  • 2 years of experience in account management or customer success role preferred
  • Experience in the Hospitality industry preferred
  • Strong aptitude for technology
  • Results-driven
  • Experience with Salesforce.com desirable
  • Self-starter
  • Hands-on attitude
  • Positive attitude
  • Strong networking skills

Benefits

  • Competitive salary
  • Flexible work schedule
  • Free coffee
  • Subsidized gym membership
  • International team and fantastic work environment
  • Team building activities and charity donation programs
  • Wellness sessions


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