Customer Success Advocate

20 hours ago


Sydney, New South Wales, Australia NICE Full time

About This Role: As a Senior Technical Support Engineer, you will be responsible for providing advanced-level technical support to our large enterprise customers.

Key Responsibilities:

  • Manage high-impact technical cases for assigned customers to ensure all break/fix issues are addressed quickly and appropriately.
  • Develop relationships with key customer contacts and internal NICE CXone staff to enable efficient communication.
  • Familiarize yourself with the customers' technical environment through regular communication and sharing that detail with others to improve teamwork and success.

Requirements:

  • Education in technology-related field or equivalent experience.
  • Deep understanding of NICE CXone products from a technical/troubleshooting perspective.
  • Minimum 5 years of experience in customer-facing advanced technical support work, preferably in a tier 2/3 technical support role.
  • Experience managing enterprise-level customers in a technical support environment.


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