Customer Success Advocate
20 hours ago
About This Role: As a Senior Technical Support Engineer, you will be responsible for providing advanced-level technical support to our large enterprise customers.
Key Responsibilities:
- Manage high-impact technical cases for assigned customers to ensure all break/fix issues are addressed quickly and appropriately.
- Develop relationships with key customer contacts and internal NICE CXone staff to enable efficient communication.
- Familiarize yourself with the customers' technical environment through regular communication and sharing that detail with others to improve teamwork and success.
Requirements:
- Education in technology-related field or equivalent experience.
- Deep understanding of NICE CXone products from a technical/troubleshooting perspective.
- Minimum 5 years of experience in customer-facing advanced technical support work, preferably in a tier 2/3 technical support role.
- Experience managing enterprise-level customers in a technical support environment.
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