APAC Customer Success Strategist

4 days ago

Sydney, New South Wales, Australia Napier Technologies Limited. Full time
About the Role

We are seeking a highly skilled and experienced APAC Customer Success Strategist to join our team at Napier Technologies Limited. In this role, you will be responsible for driving customer success across our existing APAC accounts, spanning Banking, Payment Providers, Fintech, Superannuation, Insurance, Wealth and more.

You will oversee the customer journey from onboarding to renewal, advocate for customer needs internally, and work cross-functionally with sales, professional services, product, and support teams to drive value and long-term retention.

Key Responsibilities:

  • Customer-Obsessed: You are passionate about driving customer success and ensuring clients receive maximum value from our solutions, always acting as a strong advocate with a balanced view.
  • Strategic & Proactive: You have a strategic mindset and are able to independently drive initiatives, manage large portfolios, and foresee potential challenges while implementing effective solutions.
  • Collaborative Leader: You excel in working cross-functionally with teams like sales, professional services product, and support, bringing a unified approach to managing complex client relationships and influencing product and business strategies.
  • Process-Driven: You possess strong process management skills, able to break down complex challenges, map out clear workflows, and execute solutions to optimize customer outcomes and operational efficiency.

About Our Ideal Candidate

  • Experience: 4+ years in customer success, account management, or related roles, ideally within SaaS, tech, or financial services environments.
  • Enterprise Client Expertise: Proven success in managing enterprise-tier customers, driving high engagement, and ensuring long-term client retention and satisfaction.
  • Tech Savvy: Strong understanding of financial crime prevention technology, SaaS solutions, and the compliance landscape (AML, KYC, sanctions).
  • Customer-Centric: A passion for delivering value to customers, and the ability to advocate for their needs while balancing business goals.

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