Customer Experience Associate

16 hours ago


Fortitude Valley, Queensland, Australia Global Payments Full time

About Us

Global Payments is a leading technology brand that delivers market-leading solutions through five regional sub-brands. Our mission is to make a positive impact on customers and communities through our values of Passion, Care, Accountability, Excellence, and Ingenuity.

We strive for Diversity, Equity, and Inclusion, anchored by a multi-year Oceania program focused on Reconciliation and Gender Equity. As pioneers in the Australia and New Zealand payments landscape, we offer innovative ecommerce and digital recurring payments processing platforms.

The Role

We are seeking motivated individuals to join our Support Team as Customer Experience Associates. In this role, you will support new and existing customers by addressing inquiries and playing a critical role in their journey with us. You will work in a collaborative team environment, delivering exceptional service with a strong emphasis on building customer loyalty.

Your Key Responsibilities:

  • Respond to incoming calls, chats, and emails from business-to-business customers effectively;
  • Investigate and resolve customer inquiries with a solution-focused approach;
  • Maintain and ensure the accuracy of client data;
  • Identify recurring issues or trends affecting customers and escalate them appropriately.

About You

We're looking for a teammate who shares our values and brings them to life. A brand ambassador who collaborates, partners, and stands with us. You thrive in a customer-focused environment where learning and adaptability are key. A true team player, you value transparency, collaboration, and autonomy, and you're eager to take on new challenges.

You'll also bring:

  • A background in delivering exceptional customer experiences;
  • Strong written and verbal communication skills;
  • A passion for educating customers and addressing their needs creatively;
  • The ability to excel in a fast-paced, evolving environment;
  • A meticulous approach, combined with a desire to learn new systems and technologies.

Your Benefits

We offer a competitive salary range of $67,500 - $70,000 + superannuation. Additional benefits include:

  • Flexible work arrangements;
  • 18 weeks paid parental leave for either parent;
  • Women in Digital membership;
  • Additional birthday, community giving, wellness, and study leave;
  • An Employee Assistance Program counselling service and wellbeing resources;
  • A jam-packed calendar of cultural celebrations and social activities;
  • Global career and professional development opportunities;
  • Salary sacrifice and an Employee Stock Purchase Plan.


  • Fortitude Valley, Queensland, Australia Pottery Barn Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service and providing a unique shopping experience to our clients.Key Responsibilities:Provide sincere, friendly, and energetic customer service by exemplifying excellent...


  • Fortitude Valley, Queensland, Australia Global Payments Full time

    Customer Service Representative OpportunityWe are seeking a Customer Service Representative to join our Support Team, providing exceptional customer experiences for new and existing Eway and Ezidebit customers.The successful candidate will be responsible for managing and resolving customer inquiries in a timely and effective manner, maintaining accurate...

  • Retail Associate

    3 weeks ago


    Fortitude Valley, Queensland, Australia Zoomo Full time

    **About the Role:**As a Retail Associate - Customer Experience Expert at Zoomo, you will be the face of our company at our Brisbane site. Your primary responsibility will be to provide exceptional support to our customers, ensuring they have a seamless and positive experience when interacting with our e-bikes and services.**Key Responsibilities:**Be...


  • Fortitude Valley, Queensland, Australia Pottery Barn Full time

    Are you passionate about delivering exceptional customer service in a fast-paced retail environment? We're seeking a Sales Associate to join our team at Pottery Barn in Fortitude Valley, Brisbane. As a Sales Associate, you'll play a vital role in providing an outstanding shopping experience for our customers.Key Responsibilities:Provide exceptional customer...


  • Fortitude Valley, Queensland, Australia Pottery Barn Full time

    Looking for a dynamic and enthusiastic individual to join our team as a Customer Experience Ambassador. This role is perfect for someone who is passionate about delivering world-class service to our clients and has a strong desire to exceed sales targets.Company Overview:We are a successful, fast-growing company with an entrepreneurial vibe. Our mission is...


  • Fortitude Valley, Queensland, Australia Zoomo Full time

    About ZoomoWe're a leading provider of Light Electric Vehicles (LEVs) operating across the USA, UK, Europe, Canada, and Australia. Our vehicles are used by major players in the food, grocery, and parcel delivery segments.As a Retail Associate, you'll be the face of Zoomo at our Brisbane store, providing excellent customer service and support to riders....


  • Fortitude Valley, Queensland, Australia Pottery Barn Full time

    About UsWe are a successful, fast-growing company with an entrepreneurial vibe, redefining retail for the next generation.Role OverviewThis role is designed to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. As a Sales Associate, you will play a key role in assisting customers and...


  • Fortitude Valley, Queensland, Australia Zoomo Full time

    Transforming Urban Miles at ZoomoAt Zoomo, we’re committed to making a positive impact on our planet by transitioning urban miles to light electric vehicles. Our team is passionate about delivering exceptional customer experiences and ensuring our riders have everything they need to enjoy their e-biking journey. We’re seeking a highly skilled and...


  • Fortitude Valley, Queensland, Australia Ezidebit AUS Full time

    About the RoleWe are seeking a driven, energetic and customer-centric individual to join our Support Team as a Customer Support Associate.As a key member of our team, you will provide exceptional customer service experiences, with an emphasis on customer loyalty.Your key responsibilities will include:Managing and actioning incoming calls, chats and emails...


  • Fortitude Valley, Queensland, Australia Zoomo Full time

    At Zoomo, our mission is to revolutionize urban mobility by transitioning every urban mile to Light Electric Vehicles (LEVs). We offer the world's leading platform for commercial use e-bikes, operating across key markets globally.We've achieved remarkable success in 4 years, helping transition millions of urban miles to light electric vehicles, building a...


  • Fortitude Valley, Queensland, Australia Tesla Full time

    About This RoleWe are seeking a highly motivated and customer-focused individual to join our Tesla team as a Customer Experience Ambassador. This is an exciting opportunity to be part of a dynamic and innovative company that is accelerating the world's transition to sustainable energy.As a Customer Experience Ambassador, you will play a critical role in...

  • Sales Associate

    1 month ago


    Fortitude Valley, Queensland, Australia Pottery Barn Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Pottery Barn. As a Sales Associate, you will play a key role in delivering exceptional customer service and sales experiences that exceed our customers' expectations.Key Responsibilities:Provide exceptional customer service by greeting...


  • Fortitude Valley, Queensland, Australia Ezidebit AUS Full time

    About UsAt Ezidebit AUS, we pioneer innovative payment solutions for businesses. Our dynamic team delivers market-leading technology to support the growth of our clients.Job DescriptionWe are seeking driven, energetic, and customer-centric individuals to join our Support Team as Customer Experience Specialists. As a pivotal part of our customers' journey,...


  • Fortitude Valley, Queensland, Australia Ovolo Group Full time

    Join Our Award-Winning Restaurant TeamWe are seeking a highly motivated and service-oriented individual to join our team as a Casual Food & Beverage Attendant at Ovolo Group in Hong Kong, Australia, or Indonesia.About the Role:As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring our...


  • Fortitude Valley, Queensland, Australia Global Payments Full time

    Global Payments is a leading technology brand that offers market-leading solutions through its five regional sub-brands - Eway, Ezidebit, Sentral, Pigeonhole Software, and Storman.We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence, and Ingenuity.Our commitment to Diversity, Equity, and...


  • Fortitude Valley, Queensland, Australia AECOM Full time

    About the RoleWe are seeking a skilled Customer Experience Manager to join our team in Brisbane. This is a full-time position that requires a positive attitude, excellent communication skills, and the ability to work well under pressure.


  • Fortitude Valley, Queensland, Australia Ovolo Group Full time

    We are looking for a skilled Guest Service Agent to join our team at Ovolo The Valley in Brisbane. As a key member of our Front Office, you will play a crucial role in delivering exceptional customer experiences and ensuring that our guests feel valued and cared for.About the RoleAs a Guest Service Agent, you will be responsible for:Greeting guests warmly...


  • Fortitude Valley, Queensland, Australia Beacon Lighting Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Beacon Lighting.The ideal candidate will have previous experience in a customer service environment, strong communication skills, and a passion for delivering exceptional customer experiences.As a Retail Sales Associate, you will be responsible for...

  • Sales Associate

    3 weeks ago


    Fortitude Valley, Queensland, Australia Pottery Barn Full time

    Job Title: Sales Associate - Homewares SpecialistWe are seeking a Sales Associate to join our team at Pottery Barn, where you will play a key role in delivering exceptional customer service and sales experiences.Key Responsibilities:Provide outstanding customer service by greeting customers, responding to their inquiries, and resolving any issues...


  • Fortitude Valley, Queensland, Australia Beacon Lighting Full time

    About the RoleBeacon Lighting is seeking a highly skilled Sales and Customer Experience Representative to join our team at our Fortitude Valley store. This is a fantastic opportunity for someone who is passionate about sales and building strong customer rapport.About YouYou have previous experience in a customer service environment, with a proven track...