Social Media Engagement Manager

6 days ago


Melbourne, Victoria, Australia beBeeEngagement Full time $70,000 - $89,000
Community Management Coordinator

As a Community Management Coordinator, you will play an active role in managing our online presence, engaging with customers and creating content to drive sales revenue and improve customer satisfaction. This exciting opportunity offers a chance to make a real impact on our customers' experiences.

  • Respond to social media posts to reinforce brand values and maintain customer loyalty
  • Create a dialogue with our customers to increase engagement across our social media channels
  • Ensure that our tone of voice on social media is carried through into our comments section
  • Find proactive opportunities to engage with other brands, influencers and creators to extend our reach across social media channels
Required Skills & Qualifications
  • Minimum 12 months experience in a social media role
  • Experience with coaching towards agreed KPIs and behaviours preferred
  • Experience with Salesforce, Navitaire's reservation system New Skies an advantage
  • Passion for Customer Service
  • Outstanding clear communication skills, both written and verbal
  • Team player
  • Ability to output large quantities of work to meet team and individual KPIs
  • Self-starter with strong focus on achieving results and problem solving
Benefits

We are looking for a highly motivated and experienced individual who can help us drive sales revenue and improve customer satisfaction through effective social media management. If you have a passion for customer service and a knack for creating engaging content, we want to hear from you



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