Social Media Engagement Specialist

6 days ago

Melbourne, Victoria, Australia beBeeCommunity Full time $85,000 - $90,000

We're on the lookout for a dynamic Social Media Community Manager to join our Marketing and Communications team. As a key member of our team, you'll oversee our online presence, engage with customers across various social media platforms, and help build our brand online.

Job Description

In this role, you'll be responsible for managing our online voice, creating exciting content that resonates with our target audience, and owning our online presence by monitoring and responding to conversations. You'll also identify opportunities to insert us into relevant conversations with speed and authenticity.

This is a fantastic opportunity to bring your passion for internet culture, engagement, and conversation to the table. If you have a deep understanding of what drives engagement and conversation, and a thoughtful, strategic mindset, we'd love to hear from you.

Responsibilities
  • Manage handles, monitor, and engage with customers in conversation online across Instagram, Facebook, TikTok, YouTube, LinkedIn, Reddit, review sites, and other emerging channels.
  • Assess inbound mentions and respond to customer inquiries or issues in partnership with our Customer Success team.
  • Maintain social media calendars, project management workflows, post publishing, and analytics across platforms.
  • Create or source high-impact social content from customers and our team members to promote our brand.
  • Build a rich content strategy with a strong focus on video and audio that delivers the best online engagement.

This may include product comparisons, reviews, and explainers. You'll manage our social listening efforts and identify relevant moments important to our customers or impactful for our brand.

Required Skills and Qualifications

To excel in this role, you'll need to possess a deep passion for building brands online, a keen sense of what drives engagement and conversation, and a thoughtful, strategic mindset. A solid understanding of social media platforms, their unique features, and how to leverage them effectively will also be essential. Additionally, experience working in dynamic environments, thriving under pressure, and delivering results-driven solutions will be highly valued.

Benefits

We offer a supportive and collaborative work environment that fosters growth and development. Our team is passionate about innovation, and we're committed to helping you grow professionally and personally. We're looking for individuals who share our values and are excited about the prospect of joining a dynamic team that's making a real impact in the industry.

Others

This is a full-time position based in [location]. We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about social media, have a creative flair, and are eager to take on new challenges, we'd love to hear from you.

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