Social Media Engagement Specialist
1 week ago
We are seeking a skilled professional to lead our social media presence and engage with customers across various online platforms.
This role will involve shaping conversation, creating and executing content strategies, and responding to customer inquiries in real time.
The ideal candidate will be comfortable working with multiple social media channels, including Instagram, Facebook, TikTok, Twitter, YouTube, LinkedIn, Reddit, review sites, and other emerging platforms.
Key responsibilities include:
- Managing social media handles and engaging with customers in conversation online.
- Assessing inbound mentions and responding to customer inquiries or issues.
- Maintaining social media calendars and project management workflows.
- Identifying opportunities to insert our brand into relevant conversations with speed and authenticity.
- Creating high-impact social content from customers and team members to promote our brand.
Requirements for this position include:
- 3 years of professional experience in social media management.
- Demonstrable expertise in creating relevant content that aligns with current trends and audience needs.
- Strong writing and editing skills.
- Ability to design simple visual assets using existing templates and guidelines.
- Proactive approach to challenges and solutions-focused mindset.
- Experience using social media listening and publishing tools.
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