Customer Service Experience Advocate
3 days ago
Explore a rewarding role with Kinetic as a Customer Service Experience Advocate. This position requires empathy, strong communication skills and analytical abilities.
About the Role:
As a key member of our service team at Kinetic, you will handle customer inquiries, provide solutions and ensure exceptional experiences. Key responsibilities include responding to customer inquiries professionally, documenting messages accurately, identifying trends in customer feedback and collaborating with internal teams to create solutions.
Requirements:
- Excellent communication skills and friendly demeanour
- Proven experience in building customer relationships and demonstrating empathy
- Detail-oriented with strong analytical and problem-solving abilities
- Self-motivated and adaptable in a dynamic work environment
Benefits:
- A supportive team culture that values teamwork and customer focus
- Ongoing training and development opportunities
- A competitive salary of $60,000 - $80,000 per annum, depending on experience
Please submit your application with a cover letter and resume for consideration.
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