Customer Experience Professional

20 hours ago

Hobart, Tasmania, Australia Bank of Queensland Full time

Join the Bank of Queensland team as a Financial Services Relationship Specialist and take your career to new heights in banking. As an experienced professional, you will be responsible for delivering exceptional customer service and building long-lasting relationships with clients.

About the Role

We are seeking a highly motivated and results-driven individual to join our Hobart team. The successful candidate will have a passion for customer service and a strong understanding of financial products and services. If you're ready to take on a new challenge and make a real impact, we want to hear from you

Key Responsibilities:

  • Provide outstanding customer service by identifying and supporting customers to explore their current and future financial needs
  • Develop customer relationships through regular contact, proactive lead management, and referrals to specialist teams where required
  • Work closely with the Branch Manager to execute customer loan maintenance needs and coach Customer Service Officers

About You

To succeed in this role, you will need to possess excellent customer service experience, preferably from the banking industry, and exposure to consumer lending would be advantageous. You must be driven to build long-lasting relationships and deliver a positive customer experience. Strong communication skills, attention to detail, and a willingness to learn and adapt to new systems are essential.

About Us

The Bank of Queensland is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) share one goal – to build social capital through banking. We believe in fostering a workspace that values and leverages difference and creates new possibilities.

What We Offer

As a Financial Services Relationship Specialist at the Bank of Queensland, you can expect:

  • A competitive salary of AU$70,000 - AU$90,000 per annum, depending on experience
  • Flexible working arrangements to suit your lifestyle
  • Discounted financial products and salary sacrificing options
  • Paid parental leave with no minimum
  • Access to employee network groups focused on diversity, equity, and inclusion

Join us and discover a workplace that values your contributions and supports your growth and development.

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