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Customer Experience Resolution Specialist
1 month ago
We are seeking a Customer Experience Resolution Specialist to join our dedicated team at Kinetic.
This role requires a customer-focused individual who can effectively handle inbound and outbound calls, manage customer feedback, and conduct thorough investigations into complaints.
Key Responsibilities:
- Customer Inquiries: Respond to customer inquiries with professionalism and empathy, ensuring every interaction reflects our commitment to excellent service.
- Data Analysis: Operate and analyze data from ticketing and tracking systems to identify trends in customer feedback and collaborate with internal teams to create solutions.
- Documentation: Document and disseminate messages effectively, ensuring accurate records of customer interactions.
You'll be part of a supportive environment that values teamwork and customer focus. We prioritize the well-being of our staff and customers alike, fostering a culture of safety and respect.
The ideal candidate will possess excellent communication skills, a friendly demeanor, and proven experience in building customer relationships and demonstrating empathy.
Salary InformationWe offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience.
BenefitsWe prioritize the well-being of our staff and offer benefits including health insurance, paid time off, and opportunities for professional growth and development.
