Help Desk Technician

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $100,000
Job Title: Technical Support Specialist

We are seeking a highly skilled and experienced technical support specialist to join our team. This key role is responsible for providing technical assistance and support to employees across the globe.

The ideal candidate will have a proven track record of success in help desk and IT support, with experience working with 200+ users. Excellent analytical and problem-solving skills are essential, as well as strong communication skills and the ability to thrive under pressure.

Responsibilities:
  • Provide first-level support to all employees worldwide.
  • Respond to technical support tickets and troubleshoot hardware and software problems with Apple and Microsoft products.
  • Support internal users in solving problems related to their workstations.
  • Configure, install, and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
  • Work with A/V conferencing systems to support internal/external meetings or company events as needed.
  • Provide basic network assistance LAN, Wireless, and VPN.

Requirements:
  • 2+ years of proven working experience in help desk and IT supporting 200+ users.
  • Excellent ability to install, administer, and troubleshoot computer hardware, and software (Mac OS X - big advantage).
  • Experience with G-suite/Microsoft Office 365.
  • Experience with Okta.
  • Customer service oriented, strong communication skills, and ability to thrive under pressure.
  • Excellent analytical and problem-solving skills with attention to details.
  • Advanced troubleshooting and multi-tasking skills.
  • Knowledge in JAMF - advantage.
  • Experience with video conference systems.
  • Excellent written and verbal communication skills in English.

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