Help Desk Specialist

2 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $125,000

Job Description

We are seeking a skilled and knowledgeable Help Desk Specialist to join our team. As a Help Desk Specialist, you will be the primary point of contact for customers seeking technical support and assistance.

Key Responsibilities

  • Provide timely and effective technical support to customers via phone, email, and chat.
  • Analyze and resolve customer issues using advanced troubleshooting techniques.
  • Collaborate with internal teams to ensure seamless resolution of customer issues.
  • Create and maintain knowledge base articles and technical guides to aid in issue resolution.
  • Continuously improve product quality by providing detailed feedback on customer interactions.

Required Skills and Qualifications

  • 2+ years of experience in a technical support role.
  • Strong understanding of computer systems and networking fundamentals.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.

Benefits

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Flexible work arrangements to balance personal commitments.

Work Environment

  • Modern office facilities with world-class amenities.
  • Centrally located in Sydney's CBD with easy access to public transportation.

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