Help Desk Specialist
4 days ago
This role provides technical support to users of computer systems, answering questions or resolving issues involving interaction in person, by telephone, by email, etc.
Key Responsibilities- Monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.
- Initiate corrective actions to ensure connectivity and minimize downtime.
- Answer internal or external users' inquiries regarding computer hardware and software to resolve problems.
- Configure and set up workstations and laptops.
- Participate in troubleshooting and quickly arrive at workable solutions.
- 1+ years of experience in a Service Desk environment is preferred.
- A high school degree, technical certifications, or equivalent work experience are required.
- A+ Certification or other technology certifications are advantageous.
In this position, you will be part of a team that provides timely and effective technical assistance to users. You will be responsible for identifying and resolving technical issues, ensuring seamless system operation, and collaborating with colleagues to achieve common goals.
Benefits of Working as a Help Desk Specialist- Opportunity to work in a dynamic and challenging environment.
- Continuous learning and development opportunities.
- Potential for career growth and advancement.
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