Help Desk Specialist

3 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $60,000 - $95,000

Help Desk Specialist

We are seeking a highly skilled technical professional to provide expert support as our first point of contact for users needing assistance.

  • Offer timely and professional ICT assistance via multiple channels
  • Log, track, and resolve technical issues and service requests with efficiency
  • Maintain regular communication with users and ensure accurate documentation of all interactions
  • Troubleshoot standard desktop applications and hardware to achieve high levels of resolution
  • Evaluate complex issues and escalate them to relevant teams while maintaining ownership until resolution
  • Contribute to knowledge bases, documentation, and service improvements
  • Support team KPIs and service agreements through diligent workflow and attention to detail

As a clear communicator and problem solver, you thrive in a fast-paced environment and enjoy being part of a collaborative team.

Key Responsibilities:

  1. Manage incidents and service requests efficiently
  2. Resolve issues effectively and escalate when necessary
  3. Ensure a seamless and positive user experience

The ideal candidate will have experience working in an ICT service desk or technical support role, possess excellent communication skills, and exhibit a team-oriented attitude.

What We Offer:

A dynamic work environment that fosters growth and development.

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