Help Desk Technician

4 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $100,000
Job Summary

The Technical Support Specialist role is ideal for a detail-oriented and patient individual who enjoys resolving technical issues.

This position requires effective communication, problem-solving, and analytical skills to troubleshoot complex computer problems and provide timely solutions.

  • Key Responsibilities:
  1. Technical Troubleshooting:
  • Investigate and resolve operating issues, failures, and service-level degradation in a timely manner.
  • Initiate corrective actions to ensure connectivity and minimize downtime.
  1. Client Interaction:
  • Answer internal or external users' inquiries regarding computer hardware and software to resolve problems.
  1. Hardware and Software Configuration:
  • Configure and set up workstations and laptops according to company standards.
  1. Collaboration and Communication:
  • Participate in troubleshooting and quickly arrive at workable solutions through collaboration with team members.
  • Advise others on resolution and solutions in issues.

Requirements:

  • At least 1 year of Service Desk experience is preferred.
  • High school-level knowledge of computer hardware and software is required.
  • A+ Certification or other technology certifications are a plus.
  • Ability to configure workstations/laptops.
  • Good written/verbal communication skills.
  • Ability to troubleshoot operations issues.
  • Ability to complete basic hardware/software installations.
  • Good hardware/software troubleshooting skills.
  • Basic understanding of software monitoring tools.
  • Understanding of backup procedures.
  • Good problem-solving skills.
  • Good organizational skills.

About the Role

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

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