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Help Desk Specialist
3 weeks ago
Job Title: Help Desk Specialist
We are seeking a skilled and motivated Help Desk Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
About the Role- Provide Level 1/2 technical support to clients via phone, email, or other communication channels.
- Assess and prioritize client issues based on business impact and technical complexity.
- Respond to and track incoming technical support ticket requests from clients using our ticketing system.
- Deploy software and hardware-based solutions, remotely and on-site at client locations, as needed.
- Maintain detailed records of client issues and resolutions.
- You must have excellent interpersonal and problem-solving skills.
- Be positive, energetic, self-motivated, and self-managing.
- Possess relevant university degree or equivalent experience.
- Hold Microsoft 365 Certified: Security Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert certification, or similar.
- Have 3+ years related technical support experience, preferably in a solution or service provider environment.
- Be a citizen or permanent resident only.
- Hold a valid driver's license with a clean driving history.
- Knowledge of Windows server operating systems is essential.
- Familiarity with server hardware, environments, and networking concepts.
- Experience with Windows Active Directory and related Windows Security features.
- Proficiency in Microsoft Exchange and Office 365 services.
- Understanding of Hyper-V virtualization technology.
- Strong knowledge of networking fundamentals.
