Help Desk Executive
21 hours ago
The role of a Service Desk Manager is pivotal, overseeing the daily operations of our Service Desk to ensure exceptional service delivery, operational efficiency, and continuous improvement.
Key Responsibilities- Lead and manage a team handling multi-channel customer interactions.
- Develop and implement operational plans, policies, and procedures to meet quality standards.
- Manage performance, including budgeting, forecasting, and cost control.
- Drive resource and capacity planning to meet evolving business needs.
- Ensure seamless communication and collaboration with clients, account executives, and service delivery managers.
- Lead performance management, career development, and succession planning for team members.
- Monitor and report on key performance metrics and implement service improvements.
- Budget management
- Forecasting accuracy
- Productivity improvements
- Staff retention
- Succession planning
- Performance feedback
- Employee engagement
- SLA adherence
- Client satisfaction
- Innovation in service delivery
The ideal candidate has 5–10 years' experience in Service Desk or Call Centre management, with strong analytical, financial, and strategic planning skills. Excellent communication, negotiation, and relationship-building abilities are essential.
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Help Desk Specialist
2 days ago
Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $125,000Job DescriptionWe are seeking a skilled and knowledgeable Help Desk Specialist to join our team. As a Help Desk Specialist, you will be the primary point of contact for customers seeking technical support and assistance.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and chat.Analyze and resolve customer...
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Help Desk Specialist
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Sydney, New South Wales, Australia beBeeTechnical Full time $92,000 - $118,000Job Title: Help Desk SpecialistWe are seeking a highly skilled and detail-oriented individual to join our team as a Help Desk Specialist. This role involves providing top-notch technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.The ideal candidate will have excellent problem-solving...
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Help Desk Expert
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Sydney, New South Wales, Australia beBeeCloudAdministrator Full time $90,000 - $120,000IT Support ProfessionalThe role of IT Support Professional is a key position in our organization, requiring a skilled and knowledgeable individual to provide timely and effective technical support for escalated issues.This is a dynamic and challenging role that involves administering and supporting diverse client server, network, and cloud infrastructure....
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Senior Account Manager
2 weeks ago
Sydney, New South Wales, Australia The Trade Desk Full timeJoin to apply for the Senior Account Manager role at The Trade Desk1 day ago Be among the first 25 applicants Join to apply for the Senior Account Manager role at The Trade Desk The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world.How? With a media buying platform that helps brands deliver a more...
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Help Desk Analyst
1 day ago
Sydney, New South Wales, Australia W Solutions Co Full timeDirect message the job poster from W Solutions CoFounder/Director - Providing unique solutions to your everyday IT challengesI also dabble in facilitating happinessOur client is a global brand and well known looking for a Helpdesk Analyst to provide 1st level support for customers over the phone.This is a 3 month contract with a view to extend, starting...
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Help Desk Support Specialist
21 hours ago
Sydney, New South Wales, Australia beBeeResolution Full time $90,000 - $120,000Job OverviewAs a Client Services Analyst, you will play a crucial role in supporting our critical help-desk function.We deliver premium content to a global audience via an enhanced viewing ecosystem.This permanent full-time role is available in our Sydney office and requires strong analytical and problem-solving skills.Duties and ResponsibilitiesProvide...
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Help Desk Analyst
1 day ago
Sydney, New South Wales, Australia W Solutions Co Full timeDirect message the job poster from W Solutions CoFounder/Director - Providing unique solutions to your everyday IT challenges I also dabble in facilitating happinessOur client is a global brand and well known looking for a Helpdesk Analyst to provide 1st level support for customers over the phone.This is a 3 month contract with a view to extend, starting...
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Lead Staff Business Intelligence Analyst
2 weeks ago
Sydney, New South Wales, Australia The Trade Desk Full timeLead Staff Business Intelligence Analyst Join to apply for the Lead Staff Business Intelligence Analyst role at The Trade Desk Lead Staff Business Intelligence Analyst2 days ago Be among the first 25 applicants Join to apply for the Lead Staff Business Intelligence Analyst role at The Trade Desk Founded by the pioneers ofreal-time bidding(RTB), The Trade...
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Lead Associate Account Director
4 weeks ago
Sydney, New South Wales, Australia The Trade Desk, Inc. Full timeThe Trade Desk is changing the way brands and their agencies advertise around the world. How? With a media buying platform that helps brands deliver business results –– and sets a new standard for insights, reach, efficacy, and measurement. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings...
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Lead Associate Trading Director
5 days ago
Sydney, New South Wales, Australia The Trade Desk Full time $125,000 - $175,000 per yearWho we areThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency.So if you're talented, driven, creative, and...
