Help Desk Professional

1 day ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $90,000
Technical Support Specialist

We are seeking a skilled technical support specialist to provide expert assistance to our diverse client portfolio. Key responsibilities include answering complex queries, offering advice to resolve issues, and communicating effectively with the business and clients through to resolution.

Key Responsibilities:
  • Serve as the first point of contact for customers seeking assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions from customers to the appropriate internal team.
Requirements:
  • Proven experience as a help desk technician.
  • Tech savvy with working knowledge of products, databases, and services.
  • Good understanding of multiple systems across Network, Telephony, Unified Communications, and Cloud.
  • Able to diagnose and resolve complex technical issues.
  • Excellent communication skills, written and verbal.
  • Customer-oriented, able to work autonomously and under pressure.

Our organization offers a supportive work culture with benefits including Unlimited Growth Potential, Wellbeing And Belonging, and Diversity & Equity.

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