Customer Relationship Consultant

1 day ago

Melbourne, Victoria, Australia Bank of Queensland Full time

About Bank of Queensland

We're a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland, ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

We foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, Bank of Queensland is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In recent years, we successfully implemented innovative Reconciliation Plan, driving positive change and promoting inclusivity across Bank of Queensland.

What We Offer

· Flexible working arrangements
· Discounted financial products
· Salary sacrificing options
· Paid parental leave with no minimum
· Purchase annual leave
· Discounted private health insurance plan
· Employee Assistance Program (EAP)
· Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
· Bank of Queensland is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

Job Description

We are currently looking for a Customer Relationship Consultant who will be responsible for providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs. You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.

Requirements

You must have exceptional communication and relationship building skills and experience in and a passion for banking. If you are a team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you.

The estimated salary for this position is around $60,000 - $80,000 per annum based on the location in Melbourne, Australia.

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