Customer Service

2 days ago

Canberra, ACT, Australia Frontline Recruitment Full time
Overview of the Customer Service & Dispatch Coordinator Position

We are seeking a highly skilled and experienced Customer Service & Dispatch Coordinator to join our team at Frontline Recruitment in Canberra. As a key member of our team, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our dispatch system.

This is an exciting opportunity for a motivated and organized individual who is passionate about delivering 5-star service to clients. If you have a strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment, we would love to hear from you.

About the Company

Frontline Recruitment is a well-established family-owned business specializing in residential electrical, plumbing services, and data cabling solutions. We pride ourselves on our quality workmanship and integrity, and our team of fully qualified electricians and plumbers is committed to providing exceptional service to our clients.

Key Responsibilities
  • Manage customer and general enquiries, prioritizing urgent works and resolving any issues efficiently.
  • Coordinate with technicians, providing them with accurate information and managing their locations and needs in the field.
  • Maintain the customer database, ensuring information is up-to-date and keeping customers informed on progress.
  • Record service call results and generate summaries for senior management.
  • Participate in training to enhance customer satisfaction and help improve business strategies.
Requirements
  • Previous office administration or scheduling experience, ideally within the construction or trade industries.
  • Proven ability to work in a customer-focused role, highly organized and able to work in a fast-paced environment.
  • Strong computer literacy, particularly with Microsoft Office and CRM systems, including database management.
  • Excellent attention to detail, ability to prioritize tasks, problem-solve, and communicate effectively both verbally and in writing.
What We Offer
  • Negotiable salary based on experience ($60K - $70K + Super).
  • Flexible working arrangements for the right candidate.
  • Career progression, training opportunities, and a company that values and appreciates its team.
  • A diverse role where no two days are the same.

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