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Customer Service Professional
1 month ago
We are seeking a highly skilled Customer Service Representative to join our team in Canberra, providing exceptional support to subscribers of The Canberra Times.
This is a casual position that requires immediate start and includes Saturday and Sunday work. As part of our Customer Service Team, you will be exposed to a wide range of customer interactions, ensuring high-class frontline service and achieving or exceeding SLAs.
Key responsibilities include delivering contact centre services, supporting operational initiatives, and implementing solutions with minimal customer impact. You will also have the opportunity to progress in your career with great attitude and willingness to learn.
The ideal candidate will possess exceptional customer service skills, active listening, and well-developed verbal and written communication skills. A professional phone voice is essential for this role.
At ACM, we value independence and encourage our employees to achieve their best work in a supportive environment. Our purpose is driven by our passion for keeping our communities strong, informed, and connected.
We offer a range of benefits, including hybrid working, lifestyle discounts, competitive parental leave program, financial study assistance, and more. As a valued member of our team, you will have the opportunity to make a difference in our audiences, communities, and achieve results for our advertising partners.
