Customer Service Representative

6 days ago


Canberra, ACT, Australia Randstad Full time

Customer Service Representative Job Description

About the Role:

As a key member of our client's team, you will be responsible for delivering exceptional customer service in a fast-paced environment. With a strong focus on problem-solving and communication, you will be the first point of contact for clients, providing timely and accurate responses to their inquiries.

Responsibilities:

  • Problem-Solving: You will be responsible for resolving client issues in a professional and courteous manner, using your strong analytical skills to find effective solutions.
  • Communication: You will be required to communicate effectively with clients, both verbally and in writing, to ensure that their needs are met and their expectations are exceeded.
  • Customer Service: You will be the face of our client's company, providing exceptional customer service to clients at all times, and ensuring that their experience is positive and memorable.
  • Administration: You will be responsible for maintaining accurate records and providing administrative support to the team, as required.

Requirements:

  • Positive Attitude: A positive attitude, with a strong focus on customer satisfaction.
  • Customer Focus: A strong customer focus, with the ability to understand and meet the needs of clients.
  • Attention to Detail: A keen eye for detail, with the ability to maintain accurate records and provide timely and accurate responses.
  • Experience: Previous experience in a customer-facing role, preferably in a fast-paced environment.

What We Offer:

  • Progression Opportunities: The opportunity to progress within the company, with a clear career path and opportunities for growth and development.
  • Teamwork Environment: A dynamic and supportive team environment, with a strong focus on collaboration and teamwork.
  • Ongoing Support: Ongoing support and training, to ensure that you have the skills and knowledge required to excel in your role.

About Us:

We are a leading recruitment agency, passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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