Customer Service Representative

1 month ago


Canberra, ACT, Australia ACT Government Full time

Job Summary

The Customer Service Representative provides a first point of contact for all customers and a main reception function for the organisation. The role involves managing maintenance requests, including receipt of requests, issuing of work orders, and ensuring timely completion of work and billing.

The ideal candidate will have excellent customer service skills and the ability to work in a dynamic, fast-paced environment. The role requires a high level of communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.

Key Responsibilities

  • Provide a high level of customer service to all customers
  • Manage maintenance requests, including receipt and processing of requests, issuance of work orders, and tracking of completion
  • Ensure timely completion of work and billing
  • Develop and maintain effective relationships with customers, colleagues, and other stakeholders

Requirements

  • Qualification/s in administration or customer service
  • Excellent customer service skills
  • Ability to work in a dynamic, fast-paced environment
  • High level of communication and interpersonal skills

Notes

Selection may be based on application and referee reports only. This position is based in an activity-based working (ABW) environment.



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