Enterprise Service Management Specialist
1 week ago
Fujitsu is seeking a skilled Enterprise Service Management Specialist to join our team in Melbourne. This role will focus on delivering enterprise service management solutions using the ServiceNow platform, with a strong emphasis on digital and business transformation.
Responsibilities- Facilitate workshops to identify business processes and challenges, validate customer requirements, and differentiate between needs and wants.
- Conduct design workshops and create specifications using out-of-the-box functionality and customer requirements.
- Identify areas for improvement and automation, recommending solutions while detailing pros, cons, and risks.
- Deliver solutions aligned with requirements, ensuring process design and adherence to ServiceNow technical best practices and standards.
- Act as an individual contributor or team member on client engagements, taking ownership of tasks and guiding junior professionals.
- Perform technical delivery including development, testing, and implementation of cost-effective ServiceNow solutions using HTML, XML, JavaScript, and integrations.
- A minimum of 5 years of experience in ServiceNow Design and Development within a client-facing environment.
- Experience presenting technical aspects of the platform to audiences, particularly in specific domains.
- Strong analytical skills with a focus on problem-solving and business acumen.
- Proven ability to work dynamically within a team and demonstrate leadership qualities.
- Experience in implementing large-scale Service Management solutions.
We are offering a competitive salary package, including a base salary of $120,000 per annum, plus superannuation and other benefits. The successful candidate will also have access to ongoing training and professional development opportunities.
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