Senior Enterprise Service Management Specialist

2 days ago


Melbourne, Victoria, Australia Fujitsu Full time
Job Description

We are seeking a skilled technologist to join our team as a Senior Enterprise Service Management Specialist. As a key member of our service management practice, you will be responsible for delivering solutions aligned with customer requirements, ensuring process design and adherence to ServiceNow technical best practices and standards.

About the Role
  • Facilitate workshops to identify business processes and challenges, validate customer requirements, and differentiate between needs and wants.
  • Conduct design workshops and create specifications using out-of-the-box functionality and customer requirements.
  • Identify areas for improvement and automation, recommending solutions while detailing pros, cons, and risks.
  • Deliver solutions aligned with requirements, ensuring process design and adherence to ServiceNow technical best practices and standards.
Required Skills and Qualifications
  • A minimum 5 years of experience in ServiceNow Design and Development within a client-facing environment.
  • Experience presenting technical aspects of the platform to audiences, particularly in specific domains.
  • Strong analytical skills with a focus on problem-solving and business acumen.
  • Proven ability to work dynamically within a team and demonstrate leadership qualities.
  • Experience in implementing large-scale Service Management solutions.
  • Expertise in gathering requirements, creating process documentation, solution designs, and detailed requirements.
Salary and Benefits

The estimated salary for this role is $120,000 - $150,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive rewards program.

Why Fujitsu?

Fujitsu is an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We put people first and believe in the power of diversity to drive innovation. Our customers trust us, and we have an excellent reputation across the region and globally.



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