IT Enterprise Service Management Specialist

1 day ago


Melbourne, Victoria, Australia Talent International Full time

Company Overview:

Talent International is a reputable recruitment agency partnering with federal government agencies to find top talent.

Salary:

The successful candidate can expect an annual salary of $120,000 + Super, plus additional benefits in line with the federal government's remuneration package for this role.

Job Description:

In this EL1 ESM Technical Specialist role, you will lead the design, implementation, and maintenance of Enterprise Service Management (ESM) solutions for our valued client, a federal government agency.

Key Responsibilities:

  • Develop and implement ESM solutions that align with business requirements and industry best practices, including integrating various enterprise systems and tools
  • Perform regular system updates, patches, and maintenance to ensure optimal performance, security, and accessibility for all users
  • Provide technical support and training to users, addressing any issues or concerns related to the ESM platform and facilitating user adoption through effective change management strategies
  • Create and maintain comprehensive documentation for ESM configurations, processes, and procedures, ensuring data consistency and quality across multiple systems
  • Work with other IT teams to integrate the ESM platform with other enterprise systems and tools, ensuring scalability and adaptability as the organisation grows
  • Implement robust security measures and ensure compliance with various regulations to protect sensitive data
  • Identify opportunities for process improvements and implement changes to enhance service delivery, continuously seeking ways to improve the system and streamline processes

Requirements:

To succeed in this role, you will need:

  • Strong experience in ESM or IT service management roles
  • Previous experience in a similar role within a large enterprise environment
  • Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products
  • Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework
  • Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment
  • ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader)
  • Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator

Location:

This role offers a hybrid work-from-home arrangement, with the option to work from either Richmond or Geelong.



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