Enterprise Software Specialist

1 month ago


Melbourne, Victoria, Australia Maddocks Full time

About Us

Maddocks is a leading Australian law firm with a reputation for exceptional service and operational excellence. We foster a culture of collaboration, learning, and engagement where you can develop your skills and expertise.

Job Description

We are seeking an Enterprise Software Specialist to join our Information Technology Team. As a key member of the team, you will be responsible for the technical ownership of a large suite of applications, including enterprise applications run firm-wide through to niche applications that service specific parts of the firm.

This role will provide excellent experience collaborating with different areas of the business, and assist the internal team to continually build on and improve existing processes and technology.

Your Key Duties Will Include:

  • Providing application support, including maintenance, and ensuring stability, performance, reliability, and security as required with a focus on continual improvement.
  • Building relationships with key stakeholders – internal and external.
  • Standardizing and streamlining support processes across applications.
  • Creating and maintaining adequate documentation across applications.
  • Participating in initiatives and projects, working as technical lead/SME to implement 'fit for purpose' solutions.

About You

To be successful in this role, you will have the following technical experience:

  • Enterprise Document Management System (DMS) support experience.
  • Web server and application support experience, such as IIS.
  • Active Directory and Microsoft environment experience.
  • Knowledge and experience implementing enterprise-grade solutions.
  • Ability to build relationships with and manage vendors effectively, including managing support arrangements and SLA's.
  • Experience working with the Microsoft PowerPlatform (i.e. PowerBI, PowerApps, PowerAutomate, Dynamics).

Required Skills and Qualifications

The following are the key qualifications for this role:

  • Strong problem-solving/troubleshooting skills.
  • Strong communication skills.
  • Strong attention to detail.
  • Ability to read logs and events.
  • A 'can do' attitude with a drive to succeed.
  • Open-minded, empathetic, and resilient.
  • Learning agility and a growth mindset.
  • Ability to build relationships with key resources – internal stakeholders and vendors.

Benefits

Maddocks offers a range of benefits to its employees, including:

  • An estimated salary of AU$90,000 - AU$120,000 per year.
  • Career development opportunities through structured learning and development programs at each stage of your career and study support programs.
  • A diverse and inclusive workplace.
  • Community involvement through our thriving pro bono and grants programs and staff volunteering initiatives.
  • Work flexibility with part of your week in the office and support to set up your home office.
  • Wellbeing and benefits, including up to 20 weeks paid parental leave, discounted gym memberships, health insurance, salary continuance insurance, Employee Assistance Program, and parents and carers wellbeing programs.

Others

To be eligible for this role, you must be legally permitted to work in Australia. Please note that unsolicited applications from agencies will not be considered at this time.



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