Desktop Support Engineer
3 weeks ago
We are seeking a skilled Desktop Support Engineer to join our team in Melbourne, Australia.
This is a year-long contract position with the possibility of renewal.
Please note that we do not sponsor any visa or work permit, so candidates must have a valid working permit.
Key Responsibilities:- Provide technical assistance to end-users with desktop and laptop hardware, software, and network issues.
- Troubleshoot Windows and Mac OS platforms, including mobile devices running Apple iOS and Android mobile OS.
- Configure and set up end-user desktops, laptops, hardware, software, printers, mobile phones, and peripherals.
- Guide users through step-by-step instructions on installing applications.
- Document and record incidents, service requests, and their resolutions in our internal ticketing system.
- Direct unresolved issues to the next level of support personnel.
- Contribute to creating technical documentation and manuals for known issues.
- Image and deploy laptops, desktops, and tablets to end-users.
- Manage assets, including stock level checks, tracking, receiving, preparing, and shipping.
- Coordinate office moves and collect inventory data.
- Provide White Glove support to identified onsite VIPs, including expedited end-user device troubleshooting and proactive support.
- Technical expertise: A bachelor's degree in Computer Science or a related field and relevant certifications.
- Hands-on experience: At least 18 months of experience in IT support.
- Problem-solving skills: A knack for identifying and resolving technical challenges.
- Strong communication: Excellent interpersonal and customer service skills.
- Adaptability: The ability to thrive in a fast-paced and ever-changing environment.
- Availability: Willingness to work off-hours and weekends when necessary.
Location: 71 Fairbank Road, Clayton South, 3169, Melbourne, Victoria, Australia
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