Desktop Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Tsa Group Full time
Job Description:

The Desktop Support Engineer is a key member of our technical engineering team, responsible for delivering exceptional technical support and maintenance for desktop computing environments within our organization. This role requires a unique blend of hands-on delivery and technical expertise to provide assistance to end-users by troubleshooting hardware, software, and network-related issues.

Responsibilities include:

Responding to help desk tickets and identifying problems to implement effective solutions
Providing technical assistance to staff, including computers, laptops, phones, printers, network patching, Wi-Fi, and other IT-related issues
Escalating requests to the appropriately skilled IT Level 2 or 3 resource when required
Performing root cause analysis for Help Desk requests
Maintaining the IT Asset Register & IT Service desk
Learning and utilizing software and hardware used by TSA, such as MS Office applications
Assisting Systems or Database Administrators with IT requests
Developing and updating standard operating procedures and documentation

What's in it for you?

Attractive base salary
Ongoing support and development
Growth in a supportive team environment
Health and wellness benefits

Qualifications:

Desirable:
Basic understanding of LAN topology, routers, hubs, switches, firewalls, and network protocols and services, including WAN/MPLS, TCP/IP, DNS, WINS, DHCP, SMTP, SNMP
Basic knowledge of Microsoft Windows Server software, Windows Terminal Services, Citrix Presentation Server, Microsoft Exchange/Outlook, Microsoft Active Directory, SharePoint, IIS, and/or other industry-standard server platform services
University or industry-recognized qualification in Information Technology
The equivalent skills and experience through study or within other organizations

Additional Information:

TSA conducts pre-employment checks throughout the Recruitment process, including police checks and two references checks. You may also be subject to further checks, including credit checks and working rights checks.

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