Learning and Development Specialist

4 weeks ago

Sydney, New South Wales, Australia Bank of Queensland Full time
About the Role

We're seeking a highly skilled Learning and Development Specialist to join our BOQ Group Capability team in a permanent role. As a key player in our transformation into a digital-first, customer-centric organisation, you'll be responsible for nurturing a workforce that's not just skilled, but also passionate about building social capital through banking.

In this role, you'll collaborate with our Customer Relations leadership team to scope and prioritise the capabilities required in each role to deliver on Customer relations priorities. You'll play a crucial role in delivering capability initiatives for the relevant teams, including training pathways, operating rhythm, upskilling programs, and performance support tools.

You'll engage with channel and division leaders to identify and prioritise capability development, create content and tools that meet the developmental needs of our teams in the customer relations space, and manage the rollout and execution of these programs and tools.

By building strategic partnerships and providing coaching and training, you'll help embed capability development into the flow of work. This is an exciting opportunity to make a real impact and help us shape the future of digital banking at BOQ Group.

About You

We're looking for someone who's experienced in capability development and talent management, particularly within the customer relations space. You should be a natural at business partnering and have a knack for facilitating and executing the delivery of engaging learning experiences.

You'll be the kind of person who thrives in a role where you can design tools and programs that resonate with people, and you're comfortable leading workshops that leave a lasting impression. You're resourceful, always ready to dive in and find the information you need, and you're not fazed by a bit of uncertainty.

Your communication skills are top-notch, both in writing and in person, and you approach problem-solving with a human-centered design and systems thinking mindset. We're in the business of delivering exceptional customer experience, and we're looking for a like-minded professional to ensure we keep that going.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.

We're committed to diversity and an inclusive workforce, and we're recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). We've also implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits
  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply

To apply for this role at BOQ Group, follow the links or apply via our website. We celebrate, value, and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies, and abilities. When you apply, you're welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

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