Customer Success Professional

16 hours ago

Sydney, New South Wales, Australia RELX Trading Australia Pty Limited Company Full time
About the Role

We are seeking a Customer Success Consultant to join our team at LexisNexis, where you will engage with clients to deliver training and implement effective solutions. Our clients include corporates, law firms, barristers, and government departments.

Your role will involve identifying opportunities and building relationships with stakeholders, as well as training customers under your responsibility.

Responsibilities
  • Deliver a minimum of 35 training hours per month and maintain accurate records
  • Plan learning activities to cover the client base and minimize cancellations
  • Identify opportunities for new sales to fulfill client needs
  • Enhance clients' knowledge of our products and drive usage
  • Build effective relationships with individual users and key stakeholders
  • Define client learning needs and plan and implement effective training solutions
Requirements
  • A law degree or a good understanding of the legal landscape. We welcome law graduates looking for an alternative career.
  • Experience in customer success or customer relationship preferably within the legal industry
  • Experience in training delivery and using platforms like eLearning
  • Identify opportunities while building solid relationships with customers and stakeholders
  • Possess exceptional communication and presentation skills
  • Understand Boolean and free text search principles
  • Be authorized to legally work in Australia
  • Liaise with a range of management and staff levels, particularly with Sales departments
What We Offer

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people, with numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals.

We know that your wellbeing and happiness are key to a long and successful career. We offer a range of benefits, including:

  • Discounted Health plan rate and Optical Assistance
  • Life assurance and income protection
  • Option to buy additional Annual Leave days
  • Employee Assistance Program
  • Flexible working arrangements
  • Benefits for you and your family
  • Access to learning and development resources

The estimated salary for this role is AUD $70,000 - $90,000 per annum, depending on experience.

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