Customer Support Manager

5 days ago

Sydney, New South Wales, Australia Jobs for Humanity Full time
Job Title: Customer Support Manager - Account Relationship SpecialistAbout the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Manager. This is a remote position, and in this role, you will be responsible for providing exceptional customer service and support while handling account receivables and collections from delinquent clients.

Key Responsibilities:
  • Customer Support:
    • Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
    • Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
    • Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
    • Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
  • Account Receivables and Collections:
    • Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
    • Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
    • Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
    • Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
  • Relationship Management:
    • Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
    • Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
    • Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.
Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent; a bachelor's degree is preferred.
  • Previous experience in customer support or a related field is highly desirable.
  • Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
  • Excellent problem-solving and decision-making abilities, with a keen attention to detail.
  • Proficiency in using customer support software and tools.
  • Familiarity with accounting principles and practices is a plus.
  • The ability to work independently and in a team-oriented environment.
  • Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.
Estimated Salary:

$60,000 - $80,000 per year, depending on experience.

Benefits:

We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization.

  • Assistant Store Manager Opportunity

    2 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    Our purpose of creating the fabric of a better life for our People and Planet is at the heart of everything we do. We believe that everyone should have equal access to opportunities – including education, healthcare and employment.We are seeking an experienced Assistant Store Manager to join our team at Bras N Things Bondi Junction Store. As a key member...

  • Empowering Assistant Store Manager

    2 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About UsAt Hanes Brands Australasia, we pride ourselves on a supportive and inclusive culture, as well as our commitment to creating good impact on our community & planet.We believe that everyone should have equal access to opportunities – including education, healthcare and employment. We're looking for a driven and enthusiastic Assistant Store Manager to...

  • Assistant Store Manager

    4 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a motivated and enthusiastic Assistant Store Manager to lead our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key ResponsibilitiesLead by example to create memorable, honest, and empowering customer connections.Assist in the training and development...

  • Assistant Store Manager

    1 month ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a driven and enthusiastic Assistant Store Manager to join our team at the Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key ResponsibilitiesLead by example by creating memorable, honest, and empowering customer connections.Assist in the training and...

  • Assisting Store Manager Position for Lingerie Retail

    5 days ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    At Bras N Things, we're seeking a motivated and enthusiastic Assistant Store Manager to join our team at the Bondi Junction store. This is a full-time position working 38 hours per week across a Sunday to Thursday roster.About the CompanyWe're Australia's favourite playground for lingerie lovers, with over 200 stores across Australia, New Zealand, South...

  • Customer Support Manager

    1 month ago

    Sydney, New South Wales, Australia Sharon Bennie Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team. As a key member of our Property Investment team, you will play a crucial role in ensuring exceptional service and guidance is provided to clients throughout the property purchasing process.Key ResponsibilitiesManage customer relationships from purchase to...

  • Customer Support Delivery Manager

    1 week ago

    Sydney, New South Wales, Australia Cognizant Full time

    Cognizant is a global leader in professional services, empowering clients to navigate the digital revolution. Our team of experts helps clients transform their business, operating, and technology models for the digital era.As a Customer Support Delivery Manager at Cognizant, you will play a key role in ensuring the delivery of exceptional customer support...

  • Senior Manager of Global Customer Support

    4 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    About The RoleThe Leader of the 24x7 support APJC will manage and lead a team of post sales engineers supporting our ThousandEyes customers. Key responsibilities include leading the team, ensuring high CSAT scores and industry leading chat response times, and fostering a culture that values employee growth and development.Key ResponsibilitiesTeam...

  • Customer Support Manager

    1 week ago

    Sydney, New South Wales, Australia Jobs for Humanity Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Manager.This is a remote position and in this role, you will be responsible for providing exceptional customer service and support while handling account receivables and collections from delinquent clients.You will play a crucial...

  • Waste Management Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Harrison Barratt Group (HBG) Full time

    Customer Service Executive Job OverviewHarrison Barratt Group (HBG) is seeking a skilled Customer Service Executive to join our waste management team in Western Sydney.Key Responsibilities:Contract Processing: Accurately receive and process sales contracts, coordinating with departments to ensure timely fulfillment.Communication and Liaison: Serve as the...

  • Customer Health Manager, Enterprise Support

    1 month ago

    Sydney, New South Wales, Australia Amazon Full time

    About the RoleWe are seeking a highly skilled Customer Health Manager to join our AWS Enterprise Support team. As a key member of our team, you will be responsible for designing and delivering programs that improve our customers' operational health globally.As the Customer Health Manager, you will work closely with our customers and account teams to identify...

  • Customer Support Specialist for Facilities Management

    11 hours ago

    Sydney, New South Wales, Australia CBRE Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team in Sydney CBD. This is a fantastic opportunity to work with a leading commercial property owner who creates spaces where people thrive.The successful candidate will be responsible for providing exceptional customer service to stakeholders, responding and resolving...

  • Customer Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia CBRE Full time

    Role OverviewWe are seeking a skilled Customer Support Coordinator to join our team at CBRE. As a key member of our Customer Support Team, you will be responsible for providing exceptional customer service to our valued clients.Key Responsibilities:Respond to and resolve customer requests and enquiries in a timely and professional manner.Coordinate service...

  • Customer Support Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia CBRE Full time

    Customer Support Role OverviewCBRE is seeking an experienced Customer Support Coordinator to join their Sydney CBD team. This is a 12-month fixed-term contract with a strategic client account.As the first point of contact for our valued client, you will provide responsive customer service, coordinate service and facilities professionals, and support the...

  • Customer Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia RLDatix Full time

    Customer Support Role OverviewRewarding career opportunity as a Customer Support Consultant at RLDatix, a global leader in healthcare operations platform solutions. As a key member of our team, you will be instrumental in delivering exceptional support to our strategic customers, ensuring seamless adoption and utilization of our DatixCloud IQ product.Main...

  • Customer Support Representative

    3 days ago

    Sydney, New South Wales, Australia Spaceship Full time

    About SpaceshipWe are a leading company in Australia offering a unique opportunity to join our team as a Customer Support Specialist. As part of our rapidly growing team, you will play a crucial role in building trust with our customers.Job SummaryThis is a challenging and rewarding role that requires a deep understanding of superannuation, investing, and...

  • Customer Support Director

    3 days ago

    Sydney, New South Wales, Australia TMGM Full time

    Lead Global Customer Support in a Fast-Paced Financial EnvironmentWe are seeking an experienced Head of Customer Support to lead and manage our global, multi-brand support teams within the financial industry, specifically focusing on CFDs (Contracts for Difference). The support teams, located across multiple regions, are responsible for delivering...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Spaceship Full time

    At Spaceship, we are seeking a talented Customer Support Specialist to join our rapidly growing team in AU. As a key member of our operations team, you will play a crucial role in building trust with our customers, requiring a deep understanding of superannuation, investing, and product knowledge, as well as empathy and strong communication skills.Key...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia EBOS Group Limited Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at EBOS Group Limited. As a key member of our Pharmacy team, you will be responsible for providing exceptional customer support and ensuring that our internal and external customers receive timely and effective assistance.Key ResponsibilitiesTake inbound customer...

  • Customer Support Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Spaceship Full time

    We're seeking a highly skilled Customer Support Advocate to join our team at Spaceship. In this role, you will be responsible for providing exceptional customer experiences, resolving issues efficiently, and driving customer satisfaction.As a Customer Support Advocate, you will be the primary point of contact for our customers, handling inquiries via email,...