Senior Manager of Global Customer Support

2 weeks ago


Sydney, New South Wales, Australia Cisco Full time
About The Role

The Leader of the 24x7 support APJC will manage and lead a team of post sales engineers supporting our ThousandEyes customers. Key responsibilities include leading the team, ensuring high CSAT scores and industry leading chat response times, and fostering a culture that values employee growth and development.

Key Responsibilities

Team Leadership

  • Manage and lead a team of post sales engineers
  • Develop and implement strategies to improve team performance

Customer Support

  • Provide exceptional customer support to ThousandEyes customers
  • Collaborate with internal teams to resolve customer issues

Reporting and Analytics

  • Develop and maintain reporting and analytics to track team performance
  • Provide regular updates to upper management and executive team

Communication and Collaboration

  • Establish and maintain strong relationships with internal teams and stakeholders
  • Communicate effectively with customers and team members

As a Senior Manager of Global Customer Support, you will be responsible for driving customer satisfaction, team performance, and business growth. If you are a strategic leader with excellent communication and interpersonal skills, we encourage you to apply.



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