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Technical Support Specialist

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IT Service Delivery Specialist Job Description

The IT Service Delivery Specialist will support the specialized IT team to deliver exceptional service to internal clients in a national role. This position offers the opportunity to develop and grow skills and career.

Key Responsibilities
  • Provide Level 1 and 2 technical support in a Microsoft 365 environment.
  • Manage daily priorities and deal with urgent requests.
  • Assist in the management of end-user PCs, printers, mobile phones, applications, and peripherals.
  • Provide assistance with setup, problem-solving, and management of video conferencing equipment.
  • Ensure the ongoing provision of services.
  • Install base software on networked and standalone PCs.
  • Remain up-to-date with current applicable IT trends.
  • Manage users, computers, and their security permissions.

To be successful in this role, candidates should have a tertiary qualification in Information Technology, up to two years' experience in an IT Help Desk role in a professional services environment, a passion for delivering exceptional client service, effective communication skills, and a team player attitude.

About the Position

This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional IT services. The ideal candidate will possess excellent technical knowledge, strong communication skills, and the ability to work effectively in a team environment.

Our Company

We are a leading commercial law firm with offices across Australia. We work closely with clients to achieve practical commercial outcomes, innovation in service delivery, and deep engagement across multiple industries.