Technical Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeSupport Full time $55,000 - $60,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As the first point of contact for clients experiencing technical issues, you will provide timely and effective support across a range of hardware, software, and network systems.

About the Role

The successful candidate will work closely with internal teams to diagnose problems, implement solutions, and ensure that our IT infrastructure operates smoothly and efficiently. A strong technical foundation, excellent communication skills, and a proactive approach to problem-solving are essential for this role.

You will be instrumental in maintaining user satisfaction, minimizing downtime, and supporting the continuous improvement of our IT support processes.

This is an exciting opportunity to contribute to the growth and success of our company by delivering exceptional customer service and technical support.

Key Responsibilities
  • Provide technical support via email, chat, or phone to clients experiencing issues with hardware, software, and network systems.
  • Work closely with internal teams to diagnose problems and implement solutions.
  • Maintain accurate records of customer interactions and update CRM accordingly.
  • Educate customers on how to use products effectively and troubleshoot common issues.
  • Collaborate with Sales, Product, and Partnerships teams to improve user experience.
Requirements
  • 1–3 years experience in technical support or a helpdesk role (preferably in SaaS or software).
  • Strong problem-solving skills and ability to explain technical concepts clearly.
  • Familiarity with sales process, CRM, and data input.
  • Excellent communication and interpersonal skills.
  • Must have unrestricted work rights in Australia (visa sponsorship not available).
  • A commitment to delivering exceptional customer service and technical support.
Benefits
  • Annual Leave.
  • Comprehensive training, mentoring & career progression.
  • Working with a supportive, tech-forward team.

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