Residential Operations Manager

19 hours ago

Hayman Island, Australia beBeeLeadership Full time $120,000 - $140,000
Job Opportunity

The Village Manager is responsible for ensuring the smooth operation of the Colleague Village at InterContinental Hayman Great Barrier Reef.

This role offers the unique opportunity to create, transform and redefine a contemporary and positive residential offering for all colleagues that reside on Hayman Island, with a special focus on the social, environmental, health and wellness components for our colleagues within their residential community.

About the Role

The Village Manager position requires exceptional leadership skills to drive initiatives that will attract and engage talent of the future and deliver significant cost savings through turnover reduction and increased revenue generation.

  • Key Responsibilities:
  • Ensure all colleagues receive exceptional service, professional attention, and personal recognition.
  • Inspire and motivate your team to provide a unique experience, collaborating with department managers to maintain high service standards and drive continuous improvement.
  • Engage with colleagues upon arrival, addressing complaints, seeking feedback, and building relationships to enhance overall satisfaction.
  • Regular inspections of accommodations and public areas are necessary to identify and resolve any deficiencies promptly.
Qualifications

Effective team management is key, and we need you to plan staffing needs, assign work, and set performance and development goals. You will provide mentoring, coaching, and regular feedback to help your team improve. Educating staff on compliance with laws and safety regulations and ensuring they have the right tools and training is essential. Fostering a culture of teamwork and maintaining clear communication about the hotel's successes will help keep your team motivated.

What We Offer
  • Discounted on-site Accommodation with excellent staff facilities; pool, BBQ area, bar with a la carte dining (subject to availability), fresh meals prepared in our buffet style diner, gym, movie room, corner store and sports fields.
  • An exciting and ever-changing Staff Activities calendar filled with an abundance of recreational activities such as tennis, yoga, pain and sip, hikes, markets and more.
  • Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including casual multi-hire programs to learn and earn in other departments, skills training, and optional courses.
  • IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers.

  • Island Residential Community Manager

    1 week ago

    Hayman Island, Australia beBeeCommunity Full time $80,000 - $120,000

    Residential Community ManagerThe Residential Community Manager is a vital role that ensures the smooth operation of the colleague village at InterContinental Hayman Great Barrier Reef.This position presents a unique opportunity to create, transform, and redefine a contemporary and positive residential offering for all colleagues residing on Hayman Island....

  • Hotel Experience Manager

    1 week ago

    Hayman Island, Australia beBeeLeadership Full time $110,000 - $135,000

    Residential experience professionals are sought after to oversee daily operations and drive initiatives that attract and engage talent. This role involves creating, transforming, and redefining a contemporary residential offering for colleagues, focusing on social, environmental, health, and wellness components.About the RoleAs a key member of our team, you...

  • Leisure Operations Manager

    5 days ago

    Hayman Island, Australia beBeeAdventure Full time $67,744 - $73,920

    Job Title: Leisure Operations Manager">This role forms part of a dynamic team delivering exceptional guest experiences through land-based and non-motorised water activities.As a key member of the team, you'll be responsible for managing bookings, identifying opportunities to enhance the guest experience, and reporting on daily operations and feedback.You...

  • Village Manager

    2 days ago

    Hayman Island, Australia IHG Hotels & Resorts Full time $90,000 - $120,000 per year

    About UsIHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.The InterContinental Hayman Island Resort will immerse you in the wonders...

  • Operations Supervisor

    4 days ago

    Hayman Island, Australia beBeeMaintenance Full time $90,000 - $120,000

    Job Description:The role of Maintenance Manager is to oversee the efficient daily operation of mechanical and electrical systems, equipment across the resort, staff village, FOH and BOH areas, and the upkeep of plant rooms and public spaces. The position plays a key role in supporting the Chief Engineer and Maintenance Scheduler to eliminate unscheduled...

  • Event Operations Specialist

    5 days ago

    Hayman Island, Australia beBeeVenue Full time $90,000 - $130,000

    Job Title: Assistant Venue ManagerAbout the Role:This is a senior leadership position within our Food & Beverage operation, responsible for maximizing revenue and driving development of team members.Lead the food and beverage operation, with a focus on financial returns and people development.Create unique guest experiences while executing on brand...

  • Operations Engineering Specialist

    5 days ago

    Hayman Island, Australia beBeeEngineeringManager Full time $92,321 - $124,956

    Maintenance Manager Job Overview">This role is responsible for overseeing the daily operation of mechanical and electrical systems, equipment across the resort. The Maintenance Manager will ensure effective leadership, staff development, training, performance monitoring, task allocation.">Key Responsibilities:">Educate staff and guests on environmental...

  • Director of Culinary Operations

    5 days ago

    Hayman Island, Australia beBeeHospitality Full time $90,000 - $120,000

    Job OverviewThe role of a Food & Beverage Manager at a five-star luxury resort is to provide day-to-day leadership and strategic direction across the food and beverage operation.This includes maximising financial returns, driving development of people, creating and maintaining unique guest experiences, executing on brand standards, and building awareness of...

  • Marine and Activity Operations Specialist

    5 days ago

    Hayman Island, Australia beBeeHotel Full time $106,838 - $110,562

    Hotel Operations Manager - Marine Activities">The Assistant Manager - Marine Activities and Operations supports the Hotel in overseeing guest activities, watersports, and marine operations. This includes ensuring the smooth daily functioning of programs, maintaining compliance and safety, and enhancing guest experiences through innovative and engaging...

  • Marine Operations Coordinator

    2 days ago

    Hayman Island, Australia beBeeWaterSports Full time $70,000 - $83,000

    Job Title: Marine Operations CoordinatorThe Marine Operations Coordinator will play a pivotal role in ensuring the seamless operation of our marine activities.Manage service desks, telephones, coordination, and general administration of the Marine DepartmentAssist with deckhand duties on fishing charters as requiredAlign bookings and communication from the...