Village Manager

About Us

IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

About the Role

The Village Manager position is responsible for ensuring the smooth operation of the Colleague Village at InterContinental Hayman Great Barrier Reef. This position offers the unique opportunity to create, transform and redefine a contemporary and positive residential offering for all colleagues that reside on Hayman Island, with a special focus on the social, environmental, health and wellness components for our colleagues within their residential community.

This position is key in driving initiatives that will attract and engage talent of the future and deliver significant cost savings through turnover reduction and increased revenue generation, and in delivering a lifestyle and environment that's balanced and comfortable with an active and engaged community, maximizing the environment and opportunity that Hayman Island provides.

What we need from you

We need you to ensure all colleagues receive exceptional service, professional attention, and personal recognition. You will inspire and motivate your team to provide a unique experience, collaborating with department managers to maintain high service standards and drive continuous improvement. Engaging with colleagues upon arrival, addressing complaints, seeking feedback, and building relationships will help enhance overall satisfaction. Regular inspections of accommodations and public areas are necessary to identify and resolve any deficiencies promptly. To succeed in this role, a Bachelor's degree or equivalent in Hotel Management or Business Administration is required, along with demonstrated experience in leading a multi-cultural and diverse team.

Effective team management is key, and we need you to plan staffing needs, assign work, and set performance and development goals. You will provide mentoring, coaching, and regular feedback to help your team improve. Educating staff on compliance with laws and safety regulations and ensuring they have the right tools and training is essential. Fostering a culture of teamwork and maintaining clear communication about the hotel's successes will help keep your team motivated. Additionally, working with Village Management to ensure appropriate room allocations for new colleagues and maintaining accurate personnel records is important. Significant operations experience in a leadership role across various functions—including Front Office/Reception, Housekeeping, Food & Beverage, Culinary, and Activities—will be highly valuable.

Managing budgets for room inventory, linen, and staffing costs is also crucial. You'll be expected to handle financial reporting and implement strategies to maximize revenue across Rooms, F&B, and Activities. It's important to ensure that financial transactions are secure, and that payroll and inventory processes are handled efficiently. Responsible business practices, including secure billing, risk assessments, and safety compliance, should be consistently upheld. Finally, promoting and facilitating health and wellbeing initiatives is essential to creating a safe and supportive environment for your team. An understanding of remote living considerations will be highly beneficial in ensuring a smooth and effective operation.

What we offer

• Discounted on-site Accommodation with excellent staff facilities; pool, BBQ area, bar with a la carte dining (subject to availability), fresh meals prepared in our buffet style diner, gym, movie room, corner store and sports fields.
• An exciting and ever-changing Staff Activities calendar filled with an abundance of recreational activities such as tennis, yoga, pain and sip, hikes, markets and more. Plus, in your spare time you can explore the tropical Whitsundays and the incredible experiences it has to offer.
• Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including casual multi-hire programs to learn and earn in other departments, skills training, and optional courses.
• IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers.

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: or click the 'Apply Now' button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.