Hotel Experience Manager

4 days ago

Hayman Island, Australia beBeeLeadership Full time $110,000 - $135,000

Residential experience professionals are sought after to oversee daily operations and drive initiatives that attract and engage talent. This role involves creating, transforming, and redefining a contemporary residential offering for colleagues, focusing on social, environmental, health, and wellness components.

About the Role

As a key member of our team, you will inspire and motivate colleagues to provide exceptional service and maintain high standards through continuous improvement.

Responsibilities include ensuring all colleagues receive professional attention, personal recognition, and exceptional service. You will collaborate with department managers to drive continuous improvement and maintain high service standards.

To succeed in this role, you will need a Bachelor's degree in Hotel Management or Business Administration and demonstrated experience leading a multi-cultural team.

You will be responsible for planning staffing needs, assigning work, setting performance goals, and providing mentoring, coaching, and regular feedback to help your team improve.

Fostering a culture of teamwork and maintaining clear communication about successes will help keep your team motivated.

Significant operations experience in leadership roles across various functions including front office/reception, housekeeping, food & beverage, culinary, and activities is highly valuable.

What We Offer
  • We offer discounted on-site accommodation with excellent staff facilities including a pool, BBQ area, bar with a la carte dining (subject to availability), fresh meals prepared in our buffet style diner, gym, movie room, corner store, and sports fields.
  • An exciting and ever-changing Staff Activities calendar filled with recreational activities such as tennis, yoga, hikes, markets, and more.
  • Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including skills training and optional courses.
  • IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations, and myPerks platform with an extensive list of lifestyle and retail discounts.
Requirements
  • Bachelor's degree in Hotel Management or Business Administration.
  • Demonstrated experience leading a multi-cultural team.
  • Significant operations experience in leadership roles across various functions.

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