Help Desk Associate for CBD Company

6 days ago


Sydney, New South Wales, Australia Talent Web Full time

About the Role:

We are seeking a passionate and dedicated customer service professional to join our team in the heart of the CBD. As a Help Desk Associate, you will be responsible for assisting customers via phone, email, and live chat with their inquiries related to our online platform.

Key Responsibilities:

  • Provide exceptional customer service via multiple channels
  • Collaborate with our wider team to resolve customer issues efficiently
  • Work a flexible schedule including weekends and public holidays, with penalty rates applying

About You:

  • Prior customer service experience is preferred but not essential
  • You have excellent verbal and written communication skills
  • You are eager to learn and grow with our company
  • You are able to work the required hours outlined

Perks & Benefits:

  • Salary: $65,000 + Super + Penalty Rates (Up to 50% above regular pay) + Annual Bonus Opportunity
  • We provide comprehensive training to ensure your success
  • Internal progression opportunities are available for motivated individuals
  • Subsidised insurance premiums up to $2,000 after one year of service
  • Hybrid working arrangement allowing flexibility and work-life balance
  • Monthly team activities promoting camaraderie and team building

Elevate Your Career: If you are looking for a challenging and rewarding role in customer service, we encourage you to apply now.


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