Help Desk Specialist for Defence Projects
1 week ago
As a Help Desk Specialist, you will play a crucial part in ensuring the high availability of our IT infrastructure and related systems. You will be responsible for providing high-quality, efficient support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.
Responsibilities- Support Operations: Diagnose and resolve printer hardware, software, and operating issues; track and route problems and requests, documenting resolutions; identify and escalate situations requiring urgent attention.
- Technical Expertise: Proficient in process analysis, problem-solving techniques, and troubleshooting skills; experience with remote support tools and ticketing.
- Communication: Excellent written and verbal communication skills; ability to liaise with vendors, suppliers, and support contractors.
- Essential Skills: Demonstrated knowledge of Microsoft operating systems, applications, networking, general software & hardware, and Active Directory; experience in supporting end users on Microsoft Windows-based platforms.
- Desirable Qualifications: Microsoft Certifications or equivalent experience; Bachelor's degree in information technology or computer science; ITIL Foundations V3 or V4.
- A competitive salary (around $70,000 per annum) including annual reviews.
- Flexible working hours.
- Paid parental leave.
- Income protection.
- Corporate rewards.
- Salary packaging/Novated leasing.
- Employee stock purchase plans.
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