Help Desk Specialist for Defence Projects

1 week ago


Sydney, New South Wales, Australia KBR Full time
About the Role

As a Help Desk Specialist, you will play a crucial part in ensuring the high availability of our IT infrastructure and related systems. You will be responsible for providing high-quality, efficient support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.

Responsibilities
  • Support Operations: Diagnose and resolve printer hardware, software, and operating issues; track and route problems and requests, documenting resolutions; identify and escalate situations requiring urgent attention.
  • Technical Expertise: Proficient in process analysis, problem-solving techniques, and troubleshooting skills; experience with remote support tools and ticketing.
  • Communication: Excellent written and verbal communication skills; ability to liaise with vendors, suppliers, and support contractors.
Requirements
  • Essential Skills: Demonstrated knowledge of Microsoft operating systems, applications, networking, general software & hardware, and Active Directory; experience in supporting end users on Microsoft Windows-based platforms.
  • Desirable Qualifications: Microsoft Certifications or equivalent experience; Bachelor's degree in information technology or computer science; ITIL Foundations V3 or V4.
Benefits
  • A competitive salary (around $70,000 per annum) including annual reviews.
  • Flexible working hours.
  • Paid parental leave.
  • Income protection.
  • Corporate rewards.
  • Salary packaging/Novated leasing.
  • Employee stock purchase plans.


  • Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About UsWe are a leading technology company, Pyramid Global Technologies. Our mission is to deliver exceptional IT services and solutions to our clients.Job SummaryWe are seeking an experienced Help Desk Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our customers via phone,...

  • Help Desk Expert

    2 weeks ago


    Sydney, New South Wales, Australia Reveal Full time

    About the RoleAs a key member of our overall team at Reveal, the Help Desk Expert will be responsible for responding to customer inquiries across the full suite of Reveal software. This individual must be responsive, helpful, thorough, and communicative when working with internal and external stakeholders. They will carry out tasks from initiation to...


  • Sydney, New South Wales, Australia NTT DATA Full time

    Job OverviewThe Help Desk Specialist plays a vital role in ensuring timely resolution of desktop technical support requirements for our clients. This position requires excellent customer service and communication skills, as well as strong analytical, coordination, and troubleshooting abilities.Key ResponsibilitiesIncident Management: Receive, validate, and...

  • Help Desk Technician

    4 weeks ago


    Sydney, New South Wales, Australia Turner & Townsend Full time

    Job Summary: We are seeking a skilled Help Desk Technician to join our IT team. In this role, you will be responsible for providing technical support to our customers and ensuring their IT needs are met.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and professional manner.Provide technical support for hardware,...


  • Sydney, New South Wales, Australia Macro Recruitment Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Specialist to join our team in the Sydney CBD. As a Global Desktop Support Professional, you will be responsible for providing swift and professional IT support to our clients, resolving desktop problems, and collaborating with other support groups across global locations.Key...

  • Help Desk Associate

    1 week ago


    Sydney, New South Wales, Australia Public Sector People Full time

    Company OverviewPublic Sector People is a leading provider of recruitment services to the public sector, with a strong partnership with City of Parramatta.We are currently seeking a highly skilled Help Desk Associate to join our team on a temporary basis.


  • Sydney, New South Wales, Australia Bluestone Recruitment Full time

    About Bluestone Recruitment">Bluestone Recruitment is a specialist recruitment agency with expertise in government, defence, and commercial projects. We pride ourselves on building strong relationships with our clients and candidates, understanding their needs, and delivering exceptional results.A Career Opportunity">We are currently seeking an experienced...


  • Sydney, New South Wales, Australia Macro Recruitment Full time

    The help desk support technician role at Macro Recruitment involves providing high-quality technical support to clients. This requires excellent communication skills and the ability to troubleshoot complex technical issues.Key Responsibilities:Provide technical support: Assist clients with technical issues and provide solutions to resolve their...


  • Sydney, New South Wales, Australia EBR Full time

    An exciting opportunity has arisen for a Help Desk Support Professional at EBR.Job SummaryWe are seeking an experienced and proactive individual to join our team as a Help Desk Support Professional. This role involves providing high-quality support to our users, troubleshooting technical issues, and collaborating with our IT team to resolve complex...


  • Sydney, New South Wales, Australia Budage Pty Limited Full time

    Budage Pty Limited is currently seeking a highly skilled and experienced Help Desk Technician to join our team in Sydney.The successful candidate will have excellent technical knowledge and skills, with the ability to troubleshoot and resolve level 1 IT related issues efficiently.As part of a team of 7 IT Support Analysts, you will be responsible for...

  • Help Desk Engineer

    4 weeks ago


    Sydney, New South Wales, Australia World Courier (Aust) Pty. Ltd Full time

    We are seeking a dedicated Help Desk Engineer to join our team at World Courier (Aust) Pty. Ltd. This role involves providing technical support to our infrastructure and ensuring that all systems are running smoothly.Key Responsibilities:Perform routine maintenance tasks to prevent system downtimeAssist Level 1 to Level 2 infrastructure engineers in event,...


  • Sydney, New South Wales, Australia BMD Constructions Full time

    Overview:BMD Constructions seeks a skilled Document Control Specialist to manage document management systems for defence projects.About the Role:This is a unique opportunity to join our team as a Document Control Specialist on a large defence project. The successful candidate will be responsible for efficiently controlling, distributing, and filing all...


  • Sydney, New South Wales, Australia Bluestone Recruitment Full time

    About the BusinessBluestone Recruitment has partnered with a reputable defence specialist to find an experienced Assistant Project Manager. This business prioritises culture and hires based on attitude and experience, creating a close-knit environment where employees can grow professionally.The RoleThis Defence Project Coordinator role plays a critical part...

  • Help Desk Manager

    5 days ago


    Sydney, New South Wales, Australia Cognizant Full time

    Cognizant is a leading professional services company transforming clients' business, operating and technology models for the digital era.As a Service Desk Lead at Cognizant, you will play a critical role in managing technical support for end-users and systems across the ANZ region.This position requires over 4 years of work experience in a technical support...

  • Help Desk Specialist

    2 weeks ago


    Sydney, New South Wales, Australia Axiom Technologies Full time

    Axiom Technologies - IT Support Job OpportunityWe are a leading provider of global IT services, supporting medium to large-scale enterprises. Our mission is to deliver exceptional service and expertise to our clients.About the RoleAs a Help Desk Specialist, you will play a critical role in ensuring the optimal performance of our clients' desktop computing...


  • Sydney, New South Wales, Australia Bluestone Recruitment Full time

    OverviewBluestone Recruitment is a specialist in government, defence and commercial projects. Our clients value culture and hire based on attitude and experience. We are a close-knit business that is growing at a steady pace and becoming leaders in our field.The role of Assistant Project Manager plays a critical part in contributing to the success of our...


  • Sydney, New South Wales, Australia Bluestone Recruitment Full time

    This Bluestone Recruitment client is a leading player in the government, defence and commercial projects space.They prioritise culture and hire based on attitude and experience. Their close-knit business is growing at a steady pace and becoming a leader in their field.Job Description:The Defence Project Coordinator role plays a critical part in contributing...


  • Sydney, New South Wales, Australia Kinexus Full time

    Kinexus: A Specialist Recruiter in the Defence and Federal Government SpaceKinexus has been a leading specialist recruiter in the Defence and Federal government space for over 20 years, providing high-quality staff with expertise in technical engineering and ICT.With a unique position in the industry, Kinexus offers opportunities for Defence professionals to...

  • Service Desk Analyst

    4 weeks ago


    Sydney, New South Wales, Australia KBR Full time

    About the Role:KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...


  • Sydney, New South Wales, Australia Turner & Townsend Full time

    Job SummaryWe are seeking a highly skilled Defence Projects Cost Estimator to join our team in Sydney. As a key member of our defence projects team, you will play a critical role in supporting the delivery of complex defence projects.About Turner & TownsendAt Turner & Townsend, we're passionate about making a difference. We deliver better outcomes for our...