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Technical Support Expert
3 weeks ago
We are seeking a skilled Service Support Specialist to provide technical support to our customers.
Key Responsibilities:
- Offer remote technical assistance to internal and external clients, including participation in a global support program.
- Configure hardware for irrigation systems.
- Provide remote sales and marketing services, as well as direct assistance for installation, maintenance, commissioning, or repair projects.
- Conduct training sessions, traveling as necessary to meet service requirements at customer sites.
- Support the development of revenue-generating services such as service contracts, data plans, and spare parts sales.
- Communicate with engineering, manufacturing, sales, and marketing teams, liaising with international support teams.
- Log and track product and technical issues, resolving customer concerns promptly.
Requirements:
- Degree in Electrical Engineering, Agronomy, or equivalent; minimum 5 years of relevant experience and technical support experience.
- Experience with AutoCAD design and strong hardware and software troubleshooting skills.
- Knowledge of electronics and information systems, along with excellent communication skills.
- Proficiency in English and Japanese or Korean.
Desired Qualifications:
- Irrigation and golf central control programming experience.
- Golf course or landscaping experience.
- Mechatronics and electrical knowledge.
- Business development experience.