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Technical Support Expert

3 weeks ago


Melbourne, Victoria, Australia beBeeIrrigation Full time $65,432 - $123,456
Service Support Specialist

We are seeking a skilled Service Support Specialist to provide technical support to our customers.


Key Responsibilities:
  • Offer remote technical assistance to internal and external clients, including participation in a global support program.
  • Configure hardware for irrigation systems.
  • Provide remote sales and marketing services, as well as direct assistance for installation, maintenance, commissioning, or repair projects.
  • Conduct training sessions, traveling as necessary to meet service requirements at customer sites.
  • Support the development of revenue-generating services such as service contracts, data plans, and spare parts sales.
  • Communicate with engineering, manufacturing, sales, and marketing teams, liaising with international support teams.
  • Log and track product and technical issues, resolving customer concerns promptly.

Requirements:
  • Degree in Electrical Engineering, Agronomy, or equivalent; minimum 5 years of relevant experience and technical support experience.
  • Experience with AutoCAD design and strong hardware and software troubleshooting skills.
  • Knowledge of electronics and information systems, along with excellent communication skills.
  • Proficiency in English and Japanese or Korean.

Desired Qualifications:
  • Irrigation and golf central control programming experience.
  • Golf course or landscaping experience.
  • Mechatronics and electrical knowledge.
  • Business development experience.