Senior Hotel Operations Coordinator
3 days ago
The Night Manager is a key position that ensures seamless operation of the property from 11pm to 7am.
You will serve as the trusted point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters to uphold the hotel's exceptional reputation.
Key Responsibilities- Oversee nightly hotel operations and ensure the safety of all individuals on the premises during your shift
- Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
- Manage the reception desk and oversee night audit and reporting procedures
- Uphold overnight property security standards
- Assist in preparing for the daytime team's operations
- Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
- A positive attitude and capable of working independently
- Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
- Quick thinking, customer-centric problem solver with a proactive approach to crafting and delivering memorable guest experiences
- A keen eye for detail to ensure accurate daily revenue capture and reporting
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