Coastal Guest Services Coordinator

2 days ago

Busselton, Australia beBeeProfessionalism Full time $60,000 - $85,000
Resort Administrator Role Overview

Pullman Bunker Bay is a 5-star luxury beachside resort located in the Margaret River Region of Western Australia.

The Resort Administrator will be the first point of contact for guests, ensuring seamless communication and exceptional service. This role supports the efficient operation of the resort by managing telephone inquiries, assisting with guest services, providing basic reservation support, and maintaining administrative tasks—all with a focus on professionalism and guest satisfaction.

This position requires evening availability, with working hours between 4:00 PM and 10:00 PM.

  • Handle all incoming calls promptly and professionally, directing them efficiently to the appropriate departments or personnel
  • Provide guests with details about the hotel's facilities, services, and local attractions, and ensure messages are relayed accurately for timely responses
  • Assist guests with room service orders, coordinating requests with the appropriate team to ensure seamless delivery
  • Maintain up-to-date knowledge of the hotel's systems, services, promotions, and policies
Key Responsibilities:
  • Communication Excellence: Handle all incoming calls promptly and professionally
  • Guest Support: Provide guests with details about the hotel's facilities, services, and local attractions
  • Room Service Coordination: Assist guests with room service orders, coordinating requests with the appropriate team
  • System Knowledge: Maintain up-to-date knowledge of the hotel's systems, services, promotions, and policies

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