Luxury Hotel Operations Lead

1 week ago

Busselton, Australia beBeeManagement Full time $91,236 - $114,474
Lead Hotel Operations

Pullman Bunker Bay is a luxury beachside resort located in the Margaret River Region of Western Australia.

  • The resort features 150 beautifully appointed bungalow-style villas, offering guests an unforgettable experience.
  • A variety of food and beverage options are available at the Other Side of the Moon restaurant and bar.

While living and working in this picturesque area, you can explore sailing adventures, savour award-winning wines, and experience world-class whale watching from the banks of Bunker Bay Beach.

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating memorable guest experiences while maintaining a high level of team energy. Each day promises opportunities to connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities:

  1. Take the helm and guide the hotel's day-to-day operations with expertise
  2. Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
  3. Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
  4. Contribute to roster planning and preparation
  5. Embrace authenticity and let your unique self-shine in every shift

Required Skills and Qualifications:

  • Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
  • Proficiency in using reservation and property management systems is a plus
  • Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
  • Mastery in the art of both written and spoken communication
  • Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Benefits:

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
  • Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

About Us:

We welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining us, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

We are an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours.

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